Job summary
- Main area
- Administrative
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 27.5 hours per week
- Job ref
- 380-SS0776
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Eastern & Coastal Area Offices
- Town
- Canterbury
- Salary
- £28,392 - £31,157 per annum pro rata
- Salary period
- Yearly
- Closing
- 27/08/2026 23:59
Employer heading
Patient Safety Coordinator
Band 4
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer. The job purpose for the Patient Safety Coordinator is to support the patient team in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust.
In this role you will provide high quality administration support and participate in the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy. The post holder will help the Head of Patient Safety with the organisation and coordination of work within the team to ensure work is tracked and timescales are met. The objectives of the role will be regularly reviewed to align to organisational priorities.
The post holder will need to be flexible in providing administrative support to the team. A driver would be desirable.
Main duties of the job
- Provide high quality project, service, initiative and administrative support including participating in information analysis.
- Prepare clear and accurate meeting minutes including those involving confidential or sensitive subject matter.
- Handle confidential and potentially distressing information with discretion and professionalism.
- To act with integrity and be responsible and accountable for own workload and develop good working relationships with clinical and operational staff.
- Organise and administrate the patient safety meetings, safety discussions and after-action reviews (AAR’s) - to include the production of invites, agenda and minutes to update members.
- To communicate effectively with colleagues at all levels.
- To support the tracking and progress of all reviews and investigations led by the team.
- Support the compliance with all statutory reporting requirements
Participate in continuously promoting a culture of learning, patient safety and quality improvement. - To deliver and request information to/from external providers and commissioners.
- To update information and upload documents on the Trusts incident reporting system (InPhase).
- Assist in the planning and administration relating to day to day management of reviews, investigations, reports and improvement workstreams and initiatives.
- Work within the developing Safety II culture, linking both excellence and learning from patient safety events.
- Provide administrative support for the InPhase team when required.
Working for our organisation
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.
Detailed job description and main responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Training, Qualifications and Registration
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Desirable criteria
- Educated to degree level or equivalent in academic study or be willing to work towards.
- Additional specialist training in patient safety incident investigation, clinical risk management or relevant field (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
- SEIPS framework or equivalent training.
- Recognised training in advanced use of Microsoft Office Packages, Excel and Word
Experience
Essential criteria
- At least one-year experience of working in governance or patient safety within healthcare.
- Significant administrative or relevant experience including initiating and maintaining office systems.
- The use of Microsoft Office Packages e.g. Word, Excel, PowerPoint.
- Demonstrable experience in dealing with sensitive and confidential information.
- Minute taking or note taking skills
Desirable criteria
- Experience of working for the NHS.
- Experience of working in a mental health trust.
- Working with multi-disciplinary teams in a healthcare environment.
- The use of clinical systems and databases.
- Using the Being Fair Tool
- Using the Being Fair Tool
Knowledge and Skills
Essential criteria
- Record keeping and case tracking skills.
- Knowledge of an incident reporting system, StEIS, LFPSE
- Ability to effectively analyse and interpret data.
- Ability to produce well drafted emails and communications.
- Personal resilience in response to exposure to sensitive and some distressing situations
- To respond positively to feedback and to adopt a personal continuous learning approach.
- Ability to work under pressure in a busy working environment and able to multi-task.
Desirable criteria
- Patient Safety Incident Response Framework for England.
- Delivering training packages
- Understanding human factors/ergonomics
- Skills for managing aspects of projects.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tim Smith
- Job title
- Acting Patient Safety & Quality Manager
- Email address
- [email protected]
- Telephone number
- 07867134437
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