Job summary
- Main area
- Community Mental Health
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 380-NK250-C
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Arndale House, Darford
- Town
- Dartford
- Salary
- £25,768 per annum (inclusive of high-cost area supplement)
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Reception/Administrator Assistant
Band 2
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
---------------------------------------------------------------------------------------------------------------------------
Job overview
An exciting opportunity has arisen for an Administrator to join the CQC-rated ‘Good’ Community Mental Health Team at Arndale House in Dartford.
The post is integral to the team, and you will be required to provide comprehensive administrative support to members of the team, including Psychiatry, Psychology and Nursing professionals.
What is High Cost Area Allowance?
The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month. 5% of basic salary, subject to a minimum payment of £1,258 and a maximum payment of £2,121. (the agreed annual amount will be divided into 12 equal amounts and paid monthly).
Main duties of the job
This varied role will include:
- Having contact with patients, carers, relatives and other external stakeholders
- Typing letters and reports via BigHand (audio) and or copy typing
- Minuting meetings
- Using the patient record system RiO (training provided)
- Taking phone calls and managing the admin mailbox
- Booking and supporting clinic appointments
- Some analytical work in supporting the team to achieve their KPIs and Trust targets.
- Ordering of stationery and other items as required via SBS (training provided).
It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.
Detailed job description and main responsibilities
Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, including minute-taking is essential, together with excellent typing skills and telephone manner.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Knowledge and Skills
Essential criteria
- Experience of using Microsoft Office
- Excellent customer service skills
Desirable criteria
- Experience of working in a busy reception environment.
- Minute Taking
- Admin experience/NHS experience.
Training, Qualifications and Registration
Essential criteria
- Maths and English GCSE C Grade or grade 4 or equivalent
- NVQ Level 2/RSA 2 or equivalent
Experience
Essential criteria
- Transferable customer care and reception skills
- Admin Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rupinder Thind
- Job title
- Business Admin Coordinator
- Email address
- [email protected]
- Telephone number
- 01322622233
List jobs with Kent and Medway Mental Health NHS Trust in Administrative Services or all sectors