Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday. 9am - 5pm.)
- Job ref
- 380-NK258
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Britton House
- Town
- Gillingham
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 13/04/2026 23:59
Employer heading
Administrator
NHS AfC: Band 3
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
---------------------------------------------------------------------------------------------------------------------------
Job overview
Are you an organised multitasker who thrives in a busy environment? We’re looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.
Why you’ll love this role
- Varied workload — no two days the same
- Friendly, supportive team
- Key role in improving patient experience
- Opportunities to grow responsibilities
- Good balance of autonomy and teamwork
Main duties of the job
What you’ll do
- Coordinate clinics, book appointments and produce letters
- Process referrals and maintain accurate, confidential records
- Manage generic inboxes and respond to internal/external queries
- Act as first point of contact for complex admin questions
- Escalate issues to keep the service running smoothly
- Use RiO to transfer patients and manage caseloads
- Attend meetings and record clear action notes
- Work on a varied daily rota
Support & Leadership
- Provide daily support and supervision to Band 2 admin staff
- Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad‑hoc tasks and projects
Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Detailed job description and main responsibilities
· Booking patient clinics and generating appointment letters.
· Processing referrals
· Escalating any administrative issues
· Supporting Band 2 administrative staff in regards to patient queries and general support.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Experience
Essential criteria
- • Experience in administration and administrative work
- • Experience of working co-operatively within a team
- • Experience of organising own day to day work and adjusting priorities in response to the needs of others.
Desirable criteria
- • Experience of working in a health or social care setting.
- • Experience in supervising/mentoring junior staff.
Knowledge and Skills
Essential criteria
- • IT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, Teams etc.).
- o Typing experience and skills
Desirable criteria
- • Knowledge of RiO patient record systems.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Erin
- Job title
- Business Administration Coordinator
- Email address
- [email protected]
- Telephone number
- 01634 973111
List jobs with Kent and Medway Mental Health NHS Trust in Administrative Services or all sectors





