Job summary
- Main area
- Admin
- Grade
- Band 8a
- Contract
- Fixed term: 12 months (or secondment opportunity for MCH staff)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 813-260-0126-LB
- Employer
- Medway Community Healthcare CIC
- Employer type
- NHS
- Site
- MCH House / Home
- Town
- Gillingham
- Salary
- £55,690 - £62,682 per annum
- Salary period
- Yearly
- Closing
- 19/01/2026 23:59
Employer heading
Patient safety and quality improvement lead
Band 8a
Do you want to be part of an award winning and dynamic social enterprise that:
- is renowned for providing high quality care and is ranked ‘Good’ by the CQC;
- is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
- is friendly, ambitious, welcomes innovation and rewards excellence;
- offers superior benefits; everything you get in the NHS and more;
- and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want be a part of this, we would love to hear from you.
Job overview
Are you interested in utilising or expanding your knowledge of patient safety and quality improvement, if yes, then Medway Community Healthcare has an exciting opportunity for you?
There is a Patient Safety and Quality Improvement Lead role within the Quality team, it is a one-year fixed term contract. It is a chance to work closely with other subject experts and operational services to deliver on MCH's commitment to lead the way in excellent healthcare and to continually improve the care provided to patients and their families and carers.
Main duties of the job
As part of the Quality Team this role provides compassionate, collaborative and innovative senior leadership, visibility and subject expert support to the patient safety and quality improvement agenda within the organisation. The post holder will be expected to play a key role in the continued development and delivery of MCH’s Patient Safety Incident Response Framework (PSIRF) and Quality Improvement (Qi) Framework in order to support delivery of safe, effective high-quality care.
Working for our organisation
So what else?
- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
Detailed job description and main responsibilities
This role will support the Chief Nurse, Interim Deputy Chief Nurse and wider quality team to ensure that MCH is fully compliant with all regulatory requirements to deliver strong quality governance and prepared for any regulatory activity such as a CQC inspection.
The post holder should be passionate about patient safety and quality improvement so they can partner with service managers, clinical leads and operational staff to deliver best practice and demonstrable improvements.
The post holder needs to have a working knowledge of patient safety learning and quality improvement methodology in order to support continuous learning and improvement, identification of themes and trends and positive change across MCH.
This role will involve the development and implementation of a range of quality and safety training for MCH staff and teams.
The post holder is expected to be a Patient Safety Specialist (PSS). As a PSS this will mean leading and supporting patient safety reporting and improvement activity, ensuring that systems thinking, human factors understanding and just culture principles are embedded in all patient
safety processes. They will be required to undertake, co-ordinate and report on patient safety incident investigations, structured judgement reviews, after action reviews and other learning response activities.
The post holder is expected to be a Quality Improvement Practitioner this will mean leading and supporting a structured approach to improving outcomes and work processes. They will be required to engage staff in and support staff through Qi projects ensuring the impact of their
activity is captured and evidenced.
Person specification
Qualifications
Essential criteria
- Educated to degree level
- Registered health care professional
- Professional knowledge acquired through extensive experience in service and / or working towards formal training equivalent to master's level
Desirable criteria
- Coaching qualification
- Management qualification
Experience
Essential criteria
- Worked at a clinical senior leadership level in a complex environment (preferably community care)
- Worked collaboratively in a multi professional environment and with other organisations
Desirable criteria
- Experience in project / change management in a healthcare environment
- Experience of utilising outcome measurements including clinical audit
- Experience of policy and strategy writing
Knowledge
Essential criteria
- Continuing professional development and professional development with emphasis on patient safety and quality improvement
- Patient Safety Specialist and Qi qualification or willingness to undertake both at the earliest opportunity
- Demonstrate a working knowledge of national policy drivers and quality standards relating to patient safety and Qi
- Working knowledge of clinical governance
- Knowledge of safeguarding and the legal duties expected of a healthcare organisation
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Charles
- Job title
- Interim Deputy Chief Nurse
- Email address
- [email protected]
- Telephone number
- 07768045418
If you have problems applying, contact
- Address
-
MCH House
Bailey Drive
Gillingham Business Park
Gillingham
ME8 0PZ
- Telephone
- 07796182085
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