Job summary
- Main area
- Estates and Facilities
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (May have to work the occasional weekend or evening)
- Job ref
- 275-0826-SFM
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway Hospital
- Town
- Gillingham
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 07/09/2026 23:59
Employer heading
Senior Facilities Manager - Housekeeping
Band 7
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Senior Facilities Manager - Housekeeping
Division: Estates and Facilities
Care Group: Estates and Facilities Management
Band: NHS AfC Band 7
Salary: £49,387 - £56,515 per annum/ pro rata
*** SPONSORSHIP IS NOT AVAILABLE ***
We are seeking an experienced, visible and highly motivated Senior Facilities Manager to lead our Housekeeping and Ward Hostess Services.
This is a key operational leadership role with responsibility for delivering consistently high standards of cleanliness, infection prevention, patient mealtime support and patient experience across the Trust. You will lead and develop a large, diverse workforce providing essential services across a complex, 24-hour acute hospital environment.
Working closely with clinical teams, IPC, Estates and Facilities colleagues, you will ensure that services meet the National Standards of Healthcare Cleanliness, support patient flow and respond effectively to changing operational pressures. You will use performance information, audits and staff feedback to improve standards, productivity and service reliability.
We are looking for a resilient and approachable leader who can engage and develop teams, manage performance fairly, deliver sustainable change and maintain high standards in a demanding environment. You will share our ambition to provide the Best of Care by the Best People and ensure that patients remain at the centre of every decision.
Main duties of the job
The Post Holder will provide an overall operational and strategic leadership to the Housekeeping / Cleaning & Ward Hostess services that provide food service to patients on ward, for the Trust at the acute hospital and other satellite sites.
The post holder will manage the Trust Housekeeping/cleaning provision, including the cleaning all patient and outpatient areas on site and responsibility for any new and existing sites.
The Post holder will also manage the housekeeping, pest control and window cleaning services in line with the National Standards of Cleanliness 2025 and monitor performance and liaising with clinical staff and contractors to ensure efficient, cost effective and patient centred service provision.
Providing an excellent, safe & compliant Housekeeping & Ward Hostess Services for the Trust - leading a team of around 250 staff with £7m + budget.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
Responsible for the strategic and operational planning of the housekeeping and ward hostess services
Ensure that the service provision is timely, of the required quality and in accordance with the statutory regulations (NSHC 2021), Service Level Agreements, contractual specifications and Trust requirements, working closely with clinical teams and others to provide the best services to patients.
Ensure all outsourced contracts are managed appropriately; monitoring KPI’s, legal compliance, customer satisfaction and value for money.
To monitor service performance through the development and use of Key Performance indicators (KPIs) and the Directorate assurance dashboard to demonstrate the delivery of agreed service standards.
Conduct annual surveys, risk assessments and audits to monitor service performance and take appropriate actions to address actual or potential service failures, risks and regulatory non- compliance.
Present performance reports with action plans to the GM Facilities on performance delivery
Actively promote quality in the team, by making clear standards, expectations, monitoring progress and taking action when standards fall short of expectations.
To work closely with the GM Facilities in developing strategies for the improvement of logistics services in all areas of responsibility.
Development of short, medium and long term business plans and action as appropriate.
To take responsibility for managing a broad range of complex changes in a range of service areas, helping to influence change at all levels of the organisation.
Produce complex reports about organisational development issues, recommending courses of action.
Person specification
Qualifications
Essential criteria
- Educated to degree level, equivalent qualification, or appropriate specialist qualifications and experience
- Membership of professional body in Facilities Management or equivalent specialism.
- Proven track record of continuous professional development to ensure up-to-date knowledge
Knowledge
Essential criteria
- Fully conversant with statutory requirements, NHS guidance, Codes of Practice and the requirements of Regulatory Bodies
- Knowledge of current legislation relating to National Standards of Cleanliness, the services such as COSHH, Hygiene Code, Infection Control, Environmental Protection
- The ability to demonstrate a keen understanding of the issues relating to the Trust, the NHS and how these influence the Facilities as a service provider of choice
- Understanding of effective contract management, service KPIs and Value for Money
- A clear understanding of the importance of creating a safe and secure environment for NHS staff patients and assets
Experience
Essential criteria
- Significant experience in a facilities management position, ideally within the NHS or public sector
- Experience of successful project and change management
- Experience of managing a large budget and financial controls and savings
- Experience of organisational change and service development
Skills
Essential criteria
- Well-developed analytical and problem solving skills, with the ability to make decisions by determining key points from complex data and multiple information strands
- IT literate with well-developed skills for the use and application of information technology systems including, file management, safe and effective internet use.
- Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines.
- Well-developed leadership and motivational skills to facilitate working within and leading a large team.
- Proven ability to manage large groups of staff and implement human resource strategies.
- Ability to empower, coach and support staff.
- Confident negotiator
- Well-developed written and verbal communication skills, together with influencing and negotiating skills for interacting with individuals across the organisation.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Mark Wildish
- Job title
- General Manager Facilities
- Email address
- [email protected]
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