Job overview

Provide professional leadership, advice and information for non-emergency patient transport, supplying advice and support on complex transport matters, enhancing external links for professional issues.

To enable excellent service provision, leading the delivery and execution of a reliable, quality driven patient transport services, designed to ensure that the System can continue to develop in line with changes to the external environment, maximising durability in supporting other Trust/ICS leaders.

Responsible for and lead on the day-to-day management and service delivery for the Trust in respect to non-emergency patient transport services.

Resolve highly complex and conflicting subject matters in relation to the planning and scheduling of patient transport services in a day-to-day working environment.

Provide advice and guidance to non-NHS providers on services/system improvement for patient transport.

Review and develop all patient transport service practices, policies and procedures being undertaken.

Main duties of the job

Ensure that providers are producing the required contract monitoring reports, validating these to ensure they include delivery of outcomes for patients, activity levels and efficiencies, ensuring that they are of high and consistent quality that is measurable.

Work with the internal procurement team in securing non-contractual collaborative arrangements with external transport providers whenever possible, ensuring each provider is fit for purpose, meets core service standards and supports service delivery.

Work closely with the Management Team including Patient Flow Matrons, Bed Managers and Discharge Co-Ordinator’s aligned to the booking of transport ensuring that any transport issues are identified, reported and resolved which may impact on service delivery.

Implement and lead training and awareness sessions for NEPT services to clinical and non-clinical areas ensuring processes and practices are adhered to. Includes Trust Induction days.

Establish a necessary programme to minimise aborted journeys and cancellations, working closely with the provider and clinical areas to formulate a plan of corrective/preventative action.

Write, compile and deliver performance and assurance reports to various committees as required, ensuring the highest level of accuracy.

Effective management of risks and issues including clearly defined escalation routes.

Working for our organisation

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.