Job overview

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS. 

We are looking for an ENT Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The ENT service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients.  You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18-week RTT pathway guideline.

Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given.  Knowledge of using Microsoft Word and Excel would be preferable. Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below