Job overview

Reporting directly into the corporate quality governance team – this post will provide expert quality governance support for a respective division or divisions. This includes the maintenance of a close working relationship with their respective DDNQ. This will include but is not limited to flagging emerging patient safety/experience matters of concern, writing and designing high quality governance reports, attending (via rotation) key quality governance meetings for each respective divisional director of nursing. 

The post holder will also be required to develop effective internal divisional governance models, which meet Trust standards and national best practice. They will ensure that effective operational clinical governance processes are in place to support high quality learning from all quality governance activity. This work will ensure the effective smooth resolution and / or progress of complaints, incident investigations. They will triangulate key information, supporting and updating the relevant DDNQ whilst ensuring effective risk management processes are embedded via a commitment to continuous quality improvement. 

The postholder will work closely with the central quality governance teams and via training will become an expert in all aspects of quality governance, assisting the relevant division to meet all relevant quality governance KPIs and regulatory compliance for key areas of quality governance

Main duties of the job

•    To ensure Directorate / Specialty governance standardised meeting structures are in place which align with Divisional and Corporate Governance structures

•    To frequently use IT skills e.g. quality governance digital systems, databases to analyse highly complex data and produce reports 

•    Design and present governance presentations to a variety of different forums at both Trust, Divisional and Directorate level 

•    Ensure processes are in place to effectively share key lessons and learning from adverse events

•  To attend and represent the Division at the appropriate corporate forum as required. 

•    Become an expert accredited user of the Trusts digital quality management system  

•    To support local leaders to undertake appropriate risk assessments and implement risk reducing measures.

•    To establish al systems to ensure staff in the Division are up to date with Trust policies, procedures and guidelines. 

•    Act as a case manager for a small caseload of complex complaints which will require the investigation of the complainants concerns

•    To lead on a small caseload of particularly complex learning responses including patient safety incident investigations (PSII’s) and formally commissioned AARs (After Action Review’s) using appropriate PSIRF methodology 

•    To meet with patients and families (alongside relevant clinical leads) to provide sensitive feedback from investigations

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

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Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below