Job overview

Our Switchboard team are looking to recruit 2 x part time telephonists to join our busy, friendly team based at Maidstone Hospital.

The successful applicants would preferably have previous switchboard experience, whilst working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems, however full training will be given.

Main duties of the job

Being one of the frontline services for the Trust, the switchboard’s aim is to deliver a consistently high standard of customer care whilst working in a busy environment. We are looking for real team players with flexibility and self-motivation, if you think you have the relevant skills and experience and would like to join us please tell us in your statement what you could bring to the team.

Switchboard is operational 365 days per year, 24/7, for this role you will be rostered to work between the hours of 06.00- 22.00 and this will include working within an established rota, with some weekends and bank holidays.

You will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

•    At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
•    Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
•    Blue Light card eligibility
•    And more, additional benefits can be found in the benefits documents below