Job summary
- Main area
- Trauma & Orthopaedics
- Grade
- Band 3
- Contract
- Permanent: Adults and Paediatric Cross site
- Hours
- Full time - 37.5 hours per week
- Job ref
- 359-8205232-T2-A
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Maidstone and Tunbridge Wells Hospitals
- Town
- Maidstone
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/09/2026 23:59
Employer heading
Assistant Pathway Coordinator - Kent & Medway ICS
Band 3
Job overview
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.
An exciting opportunity has arisen for a full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department based at Maidstone Hospital with the need to Cross site.
The post holder will be responsible for coordinating and booking outpatient clinics.
Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.
Main duties of the job
You will have excellent communication, organisation and problem solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.
Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.
Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Click here to hear what our staff say.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Person specification
Qualifications
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential criteria
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Experience of tactfully and efficiently dealing with a variety of professionals and patients ensuring their needs are met
- Competent and accurate data entry and excellent attention to detail
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable criteria
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Knowledge of medical terminology
- Experience of working with hospital administration systems e.g. Allscripts
Skills
Essential criteria
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sophie Ellen Booth
- Job title
- Team Leader Trauma and Orthopaedics
- Email address
- [email protected]
- Telephone number
- 0189236080
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