Job overview

The Quality and Safety Lead for Community, Primary Care and Neighbourhoods supports the monitoring and improvement of quality and safety across a diverse portfolio of services. The post holder works with providers and system partners to ensure robust assurance, effective use of intelligence and delivery of improvement actions. They support the implementation of the NHS Patient Safety Strategy and PSIRF, helping to embed learning, strengthen safety culture and ensure patient experience informs change.

The role contributes to quality oversight, risk identification and the development of improvement plans that enhance outcomes for service users and communities. The post holder will also act as the ICB’s patient safety lead to focus on learning from patient safety events across the system and support the senior Quality Managers with the implementation of the National Patient Safety Strategy.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

• To support the quality monitoring of providers contracted by NHS Kent and Medway ICB.
• To coordinate initiatives with system partners to improve quality of care and treatment.
• To understand the National Quality Board Guidance on quality oversight and improvement.
• Work in partnership with providers to ensure clear assurance of high quality care is provided to the Integrated Care Board (ICB). As defined by the National Quality Board.
• To support the development and management of quality systems gaining assurance that services being delivered are of high quality and in line with clinical guidance and contractual requirements.
• Support a portfolio of initiatives to obtain and maintain, high quality care within the financial envelope available.
• Support the implementation and ongoing embedding of the NHS Patient Safety Strategy within the relevant portfolio, promoting a proactive, learning focused approach to safety.
• Contribute to the delivery of the Patient Safety Incident Response Framework (PSIRF) by supporting providers to adopt the new approach, ensuring high quality incident reporting, proportionate responses and meaningful learning.
• Work with the ICB Patient Safety Specialist and Quality Managers to strengthen the use of the Learn from Patient Safety Events (LFPSE) system, ensuring accurate reporting, improved data quality and effective use of insights

Working for our organisation

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That’s why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.