Job summary
- Main area
- Accident & Emergency
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 275-2509EDAC
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway Maritime Hospital
- Town
- Medway
- Salary
- £24,465 per annum/pro rata
- Salary period
- Yearly
- Closing
- 30/09/2025 23:59
Employer heading
ED Administration Clerk
Band 2
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
ED Administration Clerk
Division: Medicine & Emergency Care
Care Group: Acute & Emergency Care
Band: 2
Salary: £24,465 per annum/pro rata
We are recruiting for a ED Administration Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
To provide a reception service and administrative support to the staff and patients of Medway Emergency Department.
Main duties of the job
To answer general telephone enquiries and refer medical problems to the appropriate trained staff To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
To book in all patients on arrival into the Emergency Department using the computer system, assuring accuracy of data, working within the boundaries of the Standard Operational Practice
Verify known patient details, amend and update demographic details and clinical Information where necessary in either the Reception area, Emergency Treatment Unit, Majors, Resus or RAU areas of the Emergency Department
To input data on current IT system to ensure attendance figures are accurately inputted
Locate patient notes as required and to update and maintain effective case note tracking using the PAS system/ Sunrise EPR when applicable
To accurately enter and extract data from our software system as appropriate and maintain filing systems in line with organisational Policies and Procedures.
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
To filter positive x-ray reports for Consultants
To answer general telephone enquiries and refer medical problems to the appropriate trained staff To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
Attend and take part in team meetings and regular reviews with your line manager etc.
Attend meetings and participate in relevant training programmes as requested by the organisation
Person specification
Qualifications
Essential criteria
- At least five GSCE’s level C and above
Desirable criteria
- Administration NVQ level 2 and above
Knowledge
Essential criteria
- Ability to communicate effectively and sensitively
Desirable criteria
- Working knowledge of Word and Excel
Knowledge
Essential criteria
- Accuracy and attention to detail
Desirable criteria
- Ability to seek advice when appropriate
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lauren Griffin
- Job title
- Service Manager
- Email address
- [email protected]
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