Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Bank
- Hours
- Full time
- Part time
- Job ref
- 848-BHC-178-25
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- Central Court
- Town
- Orpington
- Salary
- £28,720 Inc HCAS per annum pro rata
- Salary period
- Yearly
- Closing
- 01/07/2025 23:59
- Interview date
- 16/07/2025
Employer heading
Bank CCC Administrator
Band 2
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Bank Administrator Care Coordination Centre - Band 2
£28,720 Inc HCAS per annum pro rata
Full or part-time considered- 22.5 - 37.5 hours per week
Bromley Healthcare are currently looking for bank administrators to join their Care Coordination Centre (CCC) who can work 22.5 - 37.5 hours per week.
The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.
This role will also include travelling to various sites across the borough to provide reception cover.
Proposed Interview Date Wednesday 16th July 2025.
Main duties of the job
Based in the Care Coordination Centre (CCC,) the Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support to a group of clinical services in either our Children and Young People Division or Adults & Urgent Community Response Division.
They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA’s.)
The post hold will also be required to cover reception across various sites. This will invovle:
Welcoming patients and visitors to the building.
Ensuring the reception area is a tidy and safe environment.
Managing all incoming and outgoing postal and stock deliveres in accordance with organisational protocols.
Assisting with enquiries with meeting room bookings.
Helping to ensure the smooth running of car parking policies on site.
Opening and locking up clinics.
The CCC is open 7 days a week, 8am to 10pm, 365 days a year including Bank Holidays.
Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Detailed job description and main responsibilities
Call Handling
· Answering inbound calls from service users, parents and Health Care Professionals (HCPs)
· Making outbound calls to service users, parents and HCPs
· Conducting call reminders for future appointments where automated SMS reminders are not in operation.
· Using our Omni-channel Contact Centre Platform.
Administration
· Processing referrals in line with service specific Standard Operating Procedures (SOPs)
· Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.
· Monitoring clinic appointments and filling last minute cancellations
· Creating, reviewing and sending letters using templates, for service users, partners and external organisations.
· Assisting with the collection of data as required by the service,
· Undertaking general administrative duties including filing and photocopying.
· Ensuring all confidential information is stored securely on drives or locked away.
· Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.
· Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)
· Ensuring a personal understanding of care pathways and points of access for HCPs and service users.
· Reporting incidents and feedback using our incident reporting system
· Understanding data and actioning reports accordingly.
Communication
· Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.
· Contacting staff for urgent referrals or messages, following service procedures.
· Ensuring potential issues with service delivery are escalated according to escalation pathways.
Other
· The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the CCC.
· This job description is not exhaustive and can be altered in consultation with the post holder.
· Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent.
Desirable criteria
- NVQ Level 3 Customer Services.
IT
Essential criteria
- Basic knowledge of MS Office.
Desirable criteria
- Experience of EMIS
Personal Qualities
Essential criteria
- Committed to improving services
- Flexible approach to meeting service & client needs
Experience
Essential criteria
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information.
- Previous exposure of working in an administrative role.
Desirable criteria
- Experience in a high volume call environment
- Experience of working within a healthcare setting.
Specific Skills
Essential criteria
- Strong understanding of English language, both written and verbal
- Strong communication and interpersonal skills written
- Ability to prioritise daily workload
- Effective keyboard/IT skills which include accurate recording skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie Forde
- Job title
- CCC Team Manager
- Email address
- [email protected]
List jobs with Bromley Healthcare in Administrative Services or all sectors