Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 2
Contract
Parhaol: Permanent
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos (minimum of 22.5hrs)
Cyfeirnod y swydd
848-BHC-322-26
Cyflogwr
Bromley Healthcare
Math o gyflogwr
NHS
Gwefan
Central Court
Tref
Orpington
Cyflog
£30,142 Inc HCAS per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
26/11/2026 23:59
Dyddiad y cyfweliad
02/12/2026

Teitl cyflogwr

Bromley Healthcare logo

Team Administrator CCC

Band 2

 

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Using AI Responsibly in Your Job Application 

We encourage you to write your application in your own words, sharing your real experiences and achievements.

AI tools can help with spelling, grammar, clarity, plain English or accessibility—but if you use them, please say so clearly.

Risks of Overusing AI

AI-generated applications can: 

  • Miss important parts of the job description. 

  • Sound generic and fail to show what makes you unique. 

  • Be unclear or misleading without careful editing. 

  • Include false claims about your skills or experience. 

 These issues can weaken your application and may be considered as misrepresentation. 

 Your supporting statement should be accurate, personal, and relevant. We verify qualifications and references, and false information may lead to withdrawal from the process. 

 If you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application. 

 If you have any questions about the use of AI, please contact us at [email protected]

Trosolwg o'r swydd

Team Administrator Care Coordination Centre - Band 2

£30,142 Inc HCAS per annum pro rata

Permanent -   Between  22.5  -   37.5 hours per week 

Bromley Healthcare are currently looking for administrators to join their Care Coordination Centre (CCC) who can work 22.5 - 37.5 hours per week. 

The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.

Interviews to be held on  Wednesday 2nd December 2026 

Prif ddyletswyddau'r swydd

Based in the Care Coordination Centre (CCC,) the Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support across our Adults and Urgent Community Response, and Children and Young People Services. 

 

They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA’s.)

 

The CCC is open 7 days a week, 8am to 10pm, 365 days a year including Bank Holidays. Our administrators work on a fixed 4-week roster and work shifts that cover 8am-5pm, i.e.: 8-4pm, 9-5pm.

Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington.

Gweithio i'n sefydliad

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

 

Compensation is contingent upon NHS experience and current banding/pay point.

 

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme,  access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Call Handling

·         Answering inbound calls from service users, parents and Health Care Professionals (HCPs)

·         Making outbound calls to service users, parents and HCPs

·         Conducting call reminders for future appointments where automated SMS reminders are not in operation.

·         Using our Omni-channel Contact Centre Platform. 

Administration

·         Processing referrals in line with service specific Standard Operating Procedures (SOPs)

·         Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.

·         Monitoring clinic appointments and filling last minute cancellations

·         Creating, reviewing and sending letters using templates, for service users, partners and external organisations.

·         Assisting with the collection of data as required by the service,

·         Undertaking general administrative duties including filing and photocopying.

·         Ensuring all confidential information is stored securely on drives or locked away.

·         Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.

·         Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)

·         Ensuring a personal understanding of care pathways and points of access for HCPs and service users.

·         Reporting incidents and feedback using our incident reporting system

·         Understanding data and actioning reports accordingly.

Communication

·         Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.

·         Contacting staff for urgent referrals or messages, following service procedures.

·         Ensuring potential issues with service delivery are escalated according to escalation pathways. 

Other

·         The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the CCC.

·         This job description is not exhaustive and can be altered in consultation with the post holder.

·         Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.

 

Manyleb y person

Qualifications and Training

Meini prawf hanfodol
  • Good general education (GCSE or equivalent in English & Maths)
  • Evidence of continued professional development
Meini prawf dymunol
  • Administrative or customer service–related training

Experience

Meini prawf hanfodol
  • Experience in a busy customer-facing environment (telephone or face-to-face)
  • Experience handling inbound/outbound calls and general administrative duties
  • Experience of data entry and maintaining accurate records or databases
  • Experience working within policies, SOPs or regulated environments
  • Experience processing referrals and managing appointments
  • Experience dealing with safeguarding, information governance or data protection (e.g., GDPR)
Meini prawf dymunol
  • Experience working in NHS, community health or similar settings
  • Experience using an EPR or other clinical systems

Skills and Abilities

Meini prawf hanfodol
  • Demonstrates clear and confident communication skills, written and verbal
  • Demonstrates strong attention to detail and high level of accuracy
  • Demonstrates the ability to prioritise work and manage competing demands
  • Demonstrates competent IT skills including Microsoft Office
Meini prawf dymunol
  • Provides example of working in a team environment
  • Previous experience of working with data

Personal Qualities

Meini prawf hanfodol
  • Provides example of how they demonstrate BHC values: Belonging, Compassion, Continuous Learning & Innovation, Health & Wellbeing
  • Demonstrates a professional, calm and empathetic approach
  • Reliable, punctual and committed to high-quality service delivery
  • Able to work flexibly in response to service needs
  • Team oriented, supportive and proactive
  • Willingness to undertake additional duties within the scope of the grade

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoDisability confident employer

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Katie Stewart
Teitl y swydd
CCC Team Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg