Job summary
- Main area
- OOH Supervisor
- Grade
- NHS AfC: Band 4
- Contract
- Bank
- Hours
- Part time - BANK
- Job ref
- 848-BHC-283-26
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- Central Court
- Town
- Orpington
- Salary
- £33,262 - £36,027 Inclusive of HCAS pa pro rata
- Salary period
- Yearly
- Closing
- 15/10/2026 23:59
- Interview date
- 15/10/2026
Employer heading
BANK Out of Hours Supervisor
NHS AfC: Band 4
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.
Job overview
BANK Out of Hours Supervisor
Band 4 - £31,081 - £33,665 Inclusive of HCAS pa pro rata
adhoc hours - bank
Are you looking for a BANK role where you can make a difference outside of regular working hours? Bromley Healthcare is currently recruiting for an Out of Hours Supervisor to join our team based in Orpington.
This is a key role supporting our Out of Hours GP Service, working closely with GPs, NHS 111 and other healthcare providers both internally and externally, to ensure smooth and effective service delivery during evenings, overnights, weekends and bank holidays. You will be the central point of contact during Out of Hours periods, providing operational support and helping to coordinate care of patients when they most needed it, as well as providing support and management to the Care Coordination Centre weekend admin team.
Main duties of the job
Key responsibilities include
Providing onsite supervision and support to the Out of Hours GP Team, including drivers.
Liaise with NHS 111 and other healthcare providers (both internal and external) to ensure safe and timely patient care.
Monitor and manage the operational flow of the service.
Respond to urgent issues or escalations, ensuring service continuity.
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Detailed job description and main responsibilities
Management
To provide day to day management of the OOHs Team within the CCC, including but not limited to:
• Line managing the drivers on shift, in line with Bromley Healthcare’s policies and its expectations of OOH Supervisors.
• Identifying any potential gaps in administrative support and attempting to rectify them using alternative resources where necessary.
• Effectively managing changes within the team and promoting a positive working approach.
Service Delivery
Responsibility for day to day service delivery, including but not limited to:
Call Management
• Managing, prioritising and delegating workload to the team on a daily basis to meet the competing demands of the clinical teams and service users.
• Responsibility for ensuring all telephone calls are answered and voicemails processed in line with SOPs.
• Responsibility for ensuring standardised processes are followed on a daily basis.
• Ensuring all recorded information is accurate, up to date and factual i.e. outcomes and activity codes are recorded in a timely manner on EMIS and Malinko.
• Ensuring adherence to information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient data.
• Responsible for effective administrative caseload management on a day to day basis.
• Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.
• Acting as the first point for formal complaints, identifying the complaint, documenting on Datix and starting a preliminary investigation.
Service Development and Improvement
• Successfully embedding new processes with team members, following direction from the Team Manager.
• Reviewing day to day processes and identifying potential efficiency savings and escalating to Team Manager.
• Supporting the Team Manager with the creation and future development of SOPs.
Management Information and Reporting
• Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, DNAs and UTAs alongside other KPIs to the Team Manager.
• Responsibility for ensuring the completion of service specific administrative functions such as but not limited to – monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS and updating district nursing visit information on Malinko.
• Monitoring day to day service statistics to react as/when required in terms of allocating workload and changing tasks/priorities across the team.
Other
• Provide support and cover other Team Coordinator’s during periods of annual leave and sickness across the CCC.
• Escalating any estates or equipment issues to the Team Manager and Head of Care Coordination for resolution.
Person specification
Qualifications
Essential criteria
- GCSE (or equivalent) passes at Grade C or above
Specific Skills
Essential criteria
- Ability to use own initiative and knowledge of when to escalate.
- Knowledge of current local care pathways and referral criteria to specialist teams
- Well-honed planning and organisational skills with the ability to prioritise work.
- Experience of working in a senior administrative role supporting a clinical service.
- Previous exposure to dealing with confidential information.
Desirable criteria
- Supervisory Skills with ability to manage performance and sickness absence.
- Experience in a high volume call environment.
Personal Qualities
Essential criteria
- Works effectively and flexibly as part of a team to meet the needs of the services.
- Confident in dealing with people at all levels.
- Flexible and adaptable to change.
- Excellent attention to detail.
IT
Essential criteria
- Strong knowledge of MS Office.
- Experience of EMIS or equivalent clinical systems.
- Effective in managing multiple data base computer systems.
Desirable criteria
- Experience of using Malinko.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Berni Pini
- Job title
- UCR Team Leader - UCR and OOH
- Email address
- [email protected]
- Telephone number
- 07795 146 861
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