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Job summary

Main area
Outpatients
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Part time positions available.)
Job ref
344-6880DCB
Employer
East Kent Hospitals University NHS Foundation Trust
Employer type
NHS
Site
Trust Wide
Town
Trust Wide
Salary
£24,937 - £26,598 pro rata per annum
Salary period
Yearly
Closing
12/02/2026 23:59

Employer heading

East Kent Hospitals University NHS Foundation Trust logo

Senior Healthcare Support Worker - Outpatients

Band 3

Job overview

PLEASE NOTE THAT WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR OUR HEALTHCARE ASSISTANT AND SUPPORT WORKER ROLES. 

We are looking to recruit  Band 3  Senior Health Care Support Workers for our busy and thriving Outpatients Departments, we have full and part time positions available across 6 sites: Buckland Hospital, Dover,  Estuary House, Whitstable, Kent and Canterbury Hospital, Queen Elizabeth Queen Mother Hospital, Margate, Royal Victoria Hospital, Folkestone and William Harvey Hospital, Ashford, all of which are part of East Kent Hospitals University NHS Foundation Trust.

Cross site working on other sites within EKHUFT will be required at times to enable us to meet service demands.

Outpatient services are growing and there has never been a better time to join our team and develop your career. We are looking for a friendly and dynamic individual with excellent communication and clinical skills to help ensure the delivery of a high quality, evidence based and cost effective Outpatient service for patients and their families.

For this Band 3 post 6 months experience as a Band 2 in an acute Hospital setting would be desirable , as would Outpatients experience however we also encourage applications from other healthcare providers or those looking for a new career.

Please note previous applicants need not apply.

Main duties of the job

Applicants must be enthusiastic, demonstrate effective interpersonal skills and be able to work autonomously as well as part of a team. Your duties will be varied and will involve Chaperoning and supporting Gynaecology, Dermatology, Gastroenterology, Endocrine and general Medical clinics. Some IT skills will be needed

The department is both challenging and rewarding, with over 1600 patients a week attending clinics.

We will provide you with a structured Induction programme, a range of rotational opportunities to enable development of skills across patient pathways.

The candidate must be willing to continue with professional development and be aware of the Trusts’ mission and values.

We aim to provide safe and effective care that exceeds the expectations of our patients and the public and we are looking for excellent Healthcare assistants who embrace our Trust values and care so that:

  • People feel cared for as individuals
  • People feel safe, reassured and involved
  • People feel that we are making a difference
  • People feel teamwork, trust and respect sit at the heart of everything we do

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.



Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

Person specification

Qualifications & Training

Essential criteria
  • Holds GCSE A-C or level 2 equivalent in Maths and English
  • Completed Care Certificate
  • Holds a level 3 qualification in Health & Social Care or equivalent
Desirable criteria
  • Knowledge of care and related procedures, skill in clinical observations, knowledge of relevant legislation; short courses to undertake patient and clinical care duties, completion of a competency-based workbook

Clinical Skills and Experience

Essential criteria
  • Experience of working with people ideally in front line patient care
  • Basic computer/keyboard skills
Desirable criteria
  • Previous experience as an HCSW in an acute hospital

Governance

Essential criteria
  • Adheres to Trust policies
  • Will comply with the Data Protection Act, CNORIS, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.
  • Act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kirsty George
Job title
Junior Matron
Email address
[email protected]
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