Skip to main content
Please wait, loading

Job summary

Main area
Primary Care
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Between 08:00 and 18:30 Monday to Friday)
Job ref
435-PWE-001-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Acorn Primary Health Care Centre
Town
Accrington
Salary
£24,465 Per annum
Salary period
Yearly
Closing
25/08/2025 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Care Navigator PWE

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.


An exciting opportunity has arisen to join our busy GP practice based at Acorn Health Centre in Accrington.


The role of the Care Navigator is to be the first point of contact for our patients, supporting them to ensure their needs are met by the most appropriate member of our multi professional team.


In addition the successful candidates will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone.
A high degree of accuracy is required in the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks.

Main duties of the job

Provide a comprehensive reception service for patients and visitors to the practice , responding in a timely and efficient manner to both telephone and face to face service users.

Register patients on the electronic patients system (EMIS) and update these records as appropriate.

Understand and  maintain confidentiality at all times.

Working for our organisation

The practice is part of  PWE Healthcare, a group of three practices over 5 sites across East Lancashire.

Although this post is based at our Accrington practice there may be occasions where the post holder is expected to cover on one of our other sites.   All our staff are valued as key members of a multiprofessional team working together to provide a high standard of care to our patients. 

As part of East Lancashire Hospitals Trust staff have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS.

Detailed job description and main responsibilities

There is a detailed job description and person specification attached and candidates are advised to read this fully before applying for the role

Person specification

Qualifications

Essential criteria
  • English and Mathematics GCSE or equivalent

Experience

Essential criteria
  • Experience of the receptionist role, greeting patients in a friendly and professional manner
  • Ability to manage a high volume of calls whilst maintaining a calm and professional attitude
  • Experience of administrative and clerical tasks
Desirable criteria
  • Experience of working in General Practice or similar health care setting
  • Experience of using electronic patient records - EMIS

Skills

Essential criteria
  • Ability to communicate successfully - both verbal and written across all levels
  • Good working knowledge of MS Office able to use Word, Excel and Outlook to a high standard
  • Able to work as part of a multi disciplinary team
  • Ability to work on own intiative with minimal supervision
  • Good time management and organisational skills

Personal Attributes

Essential criteria
  • Positive approach to work with the ability to problem solve
  • Willing to undertake any training and development as required by the role
  • A flexible approach to support the practice during times of sickness / annual leave
  • Ability to travel across the PWE footprint to cover other sites as required

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Graves
Job title
Practice Manager
Email address
[email protected]
Telephone number
01254 735880
Apply online nowAlert me to similar vacancies