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Job summary

Main area
Administration - Central Booking Office Booking and Scheduling
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
30 hours per week (Mondays to Fridays various shifts between 8am-6pm)
Job ref
245-ADM3CBO-10-25
Employer
Tameside and Glossop Integrated Care NHS Foundation Trust
Employer type
NHS
Site
Mellor House, TGICFT
Town
Ashton under Lyne
Salary
£24,937 - £26,598 Pro-rata per Annum
Salary period
Yearly
Closing
04/11/2025 23:59

Employer heading

Tameside and Glossop Integrated Care NHS Foundation Trust logo

Booking and Scheduling Clerk

Band 3

Job overview

Booking and Scheduling Clerk

Band 3

Permanent

Part Time 30 hours per week - Monday to Friday

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.

The Booking and Scheduling Clerk post will currently require cover for the below shift pattern:

Monday: 9am-5pm

Tuesday: non-working day

Wednesday: 8am-4pm

Thursday: 10am-6pm

Friday: 8am-4pm

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

We look forward to you joining our friendly and supportive team at Central Booking Office!

 

 

Main duties of the job

Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.

The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal  and re-booked as soon as possible, and other duties associated with clinic management.

Working for our organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include: 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. 

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. 

 

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent
Desirable criteria
  • NVQ in Administration

Experience

Essential criteria
  • previous waiting list management experience
  • experience of dealing with members of the public
  • Previous experience of booking appointments
  • Experience of using Excel and patient tracking lists
  • Working as part of a team
Desirable criteria
  • experience of working directly with consultant staff
  • experience working in an acute hospital setting
  • Knowledge of hospital environment and the function of a Central Booking Office
  • Lorenzo experience

Skills

Essential criteria
  • Excellent communication skills (written, verbal & telephone)
  • Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
  • Appreciate the needs of patients, carers and healthcare staff
  • Able to react to unpredictable issues; re-prioritising own workload
  • excellent IT skills for regular use of computer systems/IT Skills
Desirable criteria
  • Competent in the use of Microsoft Office
  • Competent use of the IPM Patient Administration System or similar

Knowledge

Essential criteria
  • Familiarity with waiting list administrative procedures and policy issues
  • Knowledge of Patient Administration Systems and E-Referrals
Desirable criteria
  • Understanding of medical terminology
  • Knowledge of Caldicott guidelines and Data Protection

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerFoster FriendlyStep into healthNorth West BAMEArmed Forces CovenantAccredited Menopause Friendly EmployerPastoral Care Quality AwardSafe Learning Environment CharterNational Preceptorship for Nursing Quality Mark 2024

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Olivia Lazar-Freeman
Job title
Central Booking Office Manager
Email address
[email protected]
Telephone number
0161 922 6781
Additional information

Kimberley Murphy

e-mail: [email protected]

tel: 0161 922 5196

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