Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Until 8th Feb 2027)
- Hours
- Part time
- Flexible working
- Job ref
- 245-ADM3OPR-09-25
- Employer
- Tameside and Glossop Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Tameside Hospital
- Town
- Ashton-under-Lyne
- Salary
- £24,937 - £26,598 Pro Rata Per Annum
- Salary period
- Yearly
- Closing
- 13/10/2025 23:59
- Interview date
- 12/11/2025
Employer heading

Outpatients Reception Team Leader
Band 3
Job overview
Outpatients Reception Team Leader - DSEU
Band 3 28 hours per week
fixed term contract from 9th Feb 2026 to 8th Feb 2027.
Main duties of the job
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. Preparing documentation for patients attending procedures. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of OPD Clerks.
The successful candidate will have good communication skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- 5 GCSE grades A-C or equivalent
Desirable criteria
- ECDL (or eqivalent)
Experience
Essential criteria
- Computer Literate
- Previous experience in a high level customer service environment
Desirable criteria
- Lorenzo Patient Administration System
- Team Leader/Supervisory Experience
- NHS Background
- Previous experience administrative experience delivering high volumes of work
Skills
Essential criteria
- Accuracy & Attention to Detail
- Understanding of Confidentiality
- Ability to work as part of a team
- Excellent telephone manner & interpersonal skills/customer service skills
- Excellent written communication skills
- Working knowledge of windows based software packages
- Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Cath Leyland
- Job title
- DSEU Supervisor
- Email address
- [email protected]
- Telephone number
- 0161 922 6683
- Additional information
Sarah Margison 0161 922 5010 ( Assistant Directorate Manager - Outpatient services )
List jobs with Tameside and Glossop Integrated Care NHS Foundation Trust in Administrative Services or all sectors