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Job summary

Main area
Administator
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-D086-24
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Dietetic Department, Royal Blackburn Hospital
Town
Blackburn
Salary
£22,383 pa pro rata
Salary period
Yearly
Closing
23/05/2024 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Band 2 Dietetic Clinical Support Worker

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

We are looking for an enthusiastic administrator to join our clinical support worker admin team supporting the Dietitians in the Dietetic Department.  

This is a full time role of 37.5 hours working Monday to Friday 8.30am to 4.30pm .  

Main duties of the job

Be the first point of contact for patients to the department.   

Ensure urgent patient requests are action in a timely manner and the relevant Dietitian is aware.   

Support inpatient Dietitians with administration duties for patients on the ward this will include twice daily support liaising with the catering staff re special menu requests.  

Support Dietitians with their patient preparation for clinics, patient groups, domiciliary visits and telephone reviews. 

Action Dietitian requests following their patient reviews for example sending patients relevant diet sheets/ information or tube replacement parts.   

Undertaking of general administrative duties to support the clinical teams. 

Working for our organisation

You will be primarily based at Royal Blackburn Hospital supporting the Adult Acute inpatient Dietitians.   

You will at times need to work from other Dietetic locations including  Royal Blackburn Hospital and other localities across East Lancashire to provide cover for our other Dietetic admin teams ( Paediatrics, Community, Weight, Renal and Diabetes.  

The Dietetic Department has nearly 90 staff and is based across East Lancashire and covers a wide range of specialties.  It is well respected in the region and is know for its development and innovation.  

The post holder would be supported by a Team administrator and an Admin Team lead as well as from fellow peer administrators in the team and from across the Dietetic Department. 

Detailed job description and main responsibilities

Suitable candidates should have :

Good IT skills as the majority of the role is IT based.  

Good Communications skills including helpful telephone manner and good problem solving skills.  The majority of the role requires interaction with patients to help solve their queries.  

Ability to perform a range of administrative duties including accurately documenting in patient records or collating information from patient systems.  

Organisational and time management skills  to ensure tasks are prioritised and urgent patient queries are actioned in a timely manner.  

Good interpersonal skills - the role requires supporting the busy clinical teams.   

The department uses patient systems such as EMIS, Cerner and ICE so experience working with these system would be desirable

Person specification

Qualifications

Essential criteria
  • GCSE Maths and English C/4 or above or equivalent
Desirable criteria
  • Complete or willingness to complete Care certificate

Experience

Desirable criteria
  • Worked in health care or care environment
  • Worked in an administrative role
  • Worked or volunteered in the NHS

Knowledge and Skills

Essential criteria
  • IT skills including Microsoft office 365
  • Ability to perform administrative duties including documenting in patient records
  • Problem solving skills
  • Effective written and verbal communication skills
  • Organisational and time management skills

Physical Attributes

Essential criteria
  • Able to work with varying demands and environments
  • Understand when to seek support and advice

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tara Green
Job title
Dietetic Manager
Email address
[email protected]
Telephone number
01282 804700
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