Job summary
Employer heading
Band 2 Dietetic Clinical Support Worker
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are looking for an enthusiastic administrator to join our clinical support worker admin team supporting the Dietitians in the Dietetic Department.
This is a full time role of 37.5 hours working Monday to Friday 8.30am to 4.30pm .
Main duties of the job
Be the first point of contact for patients to the department.
Ensure urgent patient requests are action in a timely manner and the relevant Dietitian is aware.
Support inpatient Dietitians with administration duties for patients on the ward this will include twice daily support liaising with the catering staff re special menu requests.
Support Dietitians with their patient preparation for clinics, patient groups, domiciliary visits and telephone reviews.
Action Dietitian requests following their patient reviews for example sending patients relevant diet sheets/ information or tube replacement parts.
Undertaking of general administrative duties to support the clinical teams.
Working for our organisation
You will be primarily based at Royal Blackburn Hospital supporting the Adult Acute inpatient Dietitians.
You will at times need to work from other Dietetic locations including Royal Blackburn Hospital and other localities across East Lancashire to provide cover for our other Dietetic admin teams ( Paediatrics, Community, Weight, Renal and Diabetes.
The Dietetic Department has nearly 90 staff and is based across East Lancashire and covers a wide range of specialties. It is well respected in the region and is know for its development and innovation.
The post holder would be supported by a Team administrator and an Admin Team lead as well as from fellow peer administrators in the team and from across the Dietetic Department.
Detailed job description and main responsibilities
Suitable candidates should have :
Good IT skills as the majority of the role is IT based.
Good Communications skills including helpful telephone manner and good problem solving skills. The majority of the role requires interaction with patients to help solve their queries.
Ability to perform a range of administrative duties including accurately documenting in patient records or collating information from patient systems.
Organisational and time management skills to ensure tasks are prioritised and urgent patient queries are actioned in a timely manner.
Good interpersonal skills - the role requires supporting the busy clinical teams.
The department uses patient systems such as EMIS, Cerner and ICE so experience working with these system would be desirable
Person specification
Qualifications
Essential criteria
- GCSE Maths and English C/4 or above or equivalent
Desirable criteria
- Complete or willingness to complete Care certificate
Experience
Desirable criteria
- Worked in health care or care environment
- Worked in an administrative role
- Worked or volunteered in the NHS
Knowledge and Skills
Essential criteria
- IT skills including Microsoft office 365
- Ability to perform administrative duties including documenting in patient records
- Problem solving skills
- Effective written and verbal communication skills
- Organisational and time management skills
Physical Attributes
Essential criteria
- Able to work with varying demands and environments
- Understand when to seek support and advice
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tara Green
- Job title
- Dietetic Manager
- Email address
- [email protected]
- Telephone number
- 01282 804700
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