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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (8 week Rolling Rota, the shift pattern includes nights, weekends and bank holidays.)
Cyfeirnod y swydd
435-1LSC-ELHT-116-26
Cyflogwr
East Lancashire Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
The Royal Blackburn Teaching Hospital
Tref
Blackburn
Cyflog
£25,272 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
05/10/2026 23:59
Dyddiad y cyfweliad
14/10/2026

Teitl cyflogwr

East Lancashire Hospitals NHS Trust logo

Clerical Officer

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Trosolwg o'r swydd

The Telecoms facet of General Administration is based in a busy and fast paced environment where internal and external calls to East Lancashire Hospitals Trust are managed to ensure an effective service is given to all callers.  AS well as dealing with internal and external calls, the role includes calls to emergency teams based across the Trust and external emergency services.  The work involves contacting out of hours or on-call staff with requests to attend patients or to deal with hospital related issues.  Duties will include participating in other general administrative work streams within the General Administration Service.

Prif ddyletswyddau'r swydd

We are looking for an enthusiastic, motivated person who is prepared to work a shift pattern that includes bank holidays, evenings, nights and weekends.  Lone working is an integral part of the job and working overnight from 9pm to 8 am.

The ability to demonstrate flexibility is of high importance as the post holder may be asked to change shift or provide cover at short notice to meet the needs of the department.

An ability to communicate effectively with other team members, service users, internal departments and outside agencies is essential to ensure that all enquiries and urgent matters are dealt with politely, efficiently and in accordance with the Data Protection Act. 

Previous telephone experience is essential as is the ability to work both in a team and unsupervised.  Knowledge of Windows based applications is essential for this post.

 

Gweithio i'n sefydliad

The team is made up of professional, conscientious, caring and reliable staff.

Weekend, bank holiday, unsociable and night allowances are extra to the basic salary.

The service prides itself on its high standard of customer service and full training in all aspects of the job will be given. 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will be responsible for providing confidential, accurate and efficient clerical and administrative support under the supervision of The Assistant to Deputy General Administration Manager.

  • Support all services allied to Telecommunication requirements.
  • Maintain the confidentiality of the working environment.
  • Maintain systems that assist and support service users in the performance of their duties. 
  • Ability to work flexibly with other Admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources.
  • Assist in the implementation of any database in use, including inputting and extracting data in line with departmental/Trust/National procedures.
  • Maintain filing systems as agreed with the line manager and in line with Trust policies.
  • Assist in providing full clerical/secretarial support including typing of letters, memos, note taking and other routine correspondence, which involves working with timescales and deadlines.  Taking and making telephone calls, dealing with enquiries, photocopying and filing. 
  • The post holder will be guided by the Assistant to The Deputy Administration Manager but is expected to have a degree of autonomy working in SOPs and LOPs and agreed good practice.
  • Updating training records.
  • Deal with routine correspondence from both internal and external sources.
  • Receive and action tasks from the administration mailbox.
  • Any other duties which may be required by the manager appropriate to the band.
  • Working with colleagues in the team on the development of current and new services and other initiatives.
  • To meet the needs of the organisation you may also be required to provide cover in other areas following appropriate discussion.
  • Communicate effectively with other team members and service users. 
  • Liaise with internal departments, outside agencies, ensuring that all enquiries are dealt with effectively .
  • Communicate and liaise with other internal Trust departments and individuals through a range of interpersonal and IT media.
  • Participate in regular team updates e.g. Team brief, team engagement sessions and regular 1-2-1 meetings.
  • Provide cover for colleagues during absence

Manyleb y person

Person Specification

Meini prawf hanfodol
  • GCSE English & Maths C or above/grade 9 - 4 or equivalent
  • Proven ability to learn, understand, and carry out
  • Knowledge in Microsoft Office Packages
  • Typing skills
  • Communication skills
  • Organisation skills
Meini prawf dymunol
  • Previous work experience

Personal Attributes

Meini prawf hanfodol
  • Flexible
  • Team worker
  • Adapt to change
  • Clear verbal communication
  • Professional approach to work, in attitude, work ethic and dress code
  • Self Disciplined and motivated

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lee Lomax
Teitl y swydd
Assistant to Deputy General Administration Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01254 733062
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg