Job summary
- Main area
- Administrative Support Worker
- Grade
- NHS AfC: Band 4
- Contract
- 9 months (Secondment - Maternity Cover)
- Hours
- Full time - 37.5 hours per week (5 out of 7 days)
- Job ref
- 435-CIC-043-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Fusion House
- Town
- Blackburn
- Salary
- £25,147 - £27,596 pro rata
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Trigger Team Administrative Support Worker
NHS AfC: Band 4
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Secondment Opportunity for Maternity Cover.
The post holder will case manage, organise, accurately record, monitor, and schedule work relating to all patients on the complex case trigger. Case management being the main focus and ensuring safe and timely discharges.
The post holder will be required to work autonomously and independently resolve the majority of issues relating to hospital discharges utilising a case management approach. This will require excellent planning and organisational skills. The post holder must be able to communicate information to a wide range of staff groups including external stakeholders. The post holder is expected to further develop themselves around current and new tools and techniques. Using their own judgement, the post holder will be able to prioritise their work effectively.
Predominately, the hours of duty will be rotational shifts between the hours of 07.00 and 17.00 with some weekend work on a rota basis
Main duties of the job
- Prepare complex case trigger list each day ensuring it is operationally cleansed and at a relevant starting point for the day. This includes report inaccuracies, problem solving and sharing performance information into further reports and the support for the daily case management and accurate updates.
- Coordinate the list into set categories highlighting any patients causing delay ensuring this is closely monitored at senior level and reported to the health and social care systems.
- Prepare the trigger report to clearly present the daily data. Establish updates for care home admissions and align the information with the case management trigger list.
- To ensure that all case management work progresses and if there are any blocks to discharge they are escalated to the business support manager.
- The role supports the Complex Case managers to case manage from admission ensuring support is maintained from a case management perspective when patients move between wards or from acute beds to community wards.
- Liaise daily with Complex Case Managers covering the allocated wards and take forward any action
- Link with relevant system partners to mitigate any delays and agree discharge plans
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
- Prepare complex case trigger list each day ensuring it is operationally cleansed and at a relevant starting point for the day. This includes report inaccuracies, problem solving and sharing performance information into further reports and the support for the daily case management and accurate updates.
- Coordinate the list into set categories highlighting any patients causing delay ensuring this is closely monitored at senior level and reported to the health and social care systems.
- Prepare the trigger report to clearly present the daily data. Establish updates for care home admissions and align the information with the case management trigger list.
- To ensure that all case management work progresses and if there are any blocks to discharge they are escalated to the business support manager.
- The role supports the Complex Case managers to case manage from admission ensuring support is maintained from a case management perspective when patients move between wards or from acute beds to community wards.
- Liaise daily with Complex Case Managers covering the allocated wards and take forward any actions
- Link with relevant system partners to mitigate any delays and agree discharge plans
- Co-ordination of team information that supports service delivery.
- Assist the Business support manager in the development of the service support care home admissions to the trust.
- Assist the Business support manager in the delivery of specific project/work stream.
- Maintain a thorough understanding of all elements of projects you are involved with to inform an effective and informed first point of contact to all internal and external stakeholders
- Provide an effective and efficient comprehensive administrative service in alignment with local health and social care system work.
Person specification
Essential
Essential criteria
- English and Maths, minimum GCSE level 4-9
- Business Administration qualification NVQ or equivalent experience
- Significant Administrative Experience
- Excellent IT skills to access and utilise information systems, knowledge of Outlook, Word and Excel
- Experience in working with multi-disciplinary teams
- Clear communicator with excellent writing, data entry and presentation skills
- Capable of constructing and delivering clear information/instructions to staff and service users
- Ability to work on own initiative and to tight deadlines
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tina Ostler
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01254 732397
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