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Job summary

Main area
ENT & OMFS
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-S144-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£24,937 - £26,598 PA
Salary period
Yearly
Closing
19/11/2025 08:00

Employer heading

East Lancashire Hospitals NHS Trust logo

Directorate Support and Referral to Treatment (RTT) Validation Clerk

NHS AfC: Band 3

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The post holder will support the Trust to achieve RTT Performance standards.  They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and  data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on RTT rules and support the understanding of the RTT measures and standard. The postholder will assist the Deputy Directorate manager with management of the the departments longest waiting patients and other operational actions.

 

Main duties of the job

The post holder will support the Deputy Directorate Manager and admin and clerical staff in data validation and support the operational team. 

This role will support the Directorates of Ear, Nose and Throat (ENT) and Oral and Maxillofacial Surgery (OMFS).

The role will involve daily contact with both clinical, nursing and admin and clerical colleagues across the Directorates. 

Training and Support will be provided upon commencing in post. 

 

Working for our organisation

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

Duties and main responsibilities can be seen in the attached job description and person specification. 

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 or equivalent in Business Admin and/or customer services or equivalent level of working experience
  • GCSE Grade C or above in English Language and Math's or equivalent level of literacy and numeracy
Desirable criteria
  • ECDL or equivalent Microsoft -application
  • NHS RTT E-Learning modules

Experience

Essential criteria
  • Extensive use of Microsoft Office including Outlook, word, excel
  • Proven ability to work to deadlines
Desirable criteria
  • NHS experience in an administrative or clerical environment where RTT is applicable
  • Good in-depth working knowledge and operational use of NHS IT systems specifically around patient pathways and RTT rules

Knowledge and Skills

Essential criteria
  • Good communication skills ability to liaise with staff at all levels clearly and effectively both on telephone and face to face
  • Ability to analyse data problems, to understand their causes and to resolve them
  • Ability to prioritise and handle conflicting work demands
Desirable criteria
  • Working knowledge of Access policy
  • Knowledge of RTT Consultant - lead waiting times guidance

Personal Attributes

Essential criteria
  • Ability to work under pressure
  • Ability to use initiative in problem solving
  • Self-motivated
Desirable criteria
  • Flexible to the needs of the service; willing to work as and when necessary

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie Hodgson
Job title
Deputy Directorate Manager
Email address
[email protected]
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