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Job summary

Main area
Emergency Department
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-MEC-071-26-a
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Hospital
Town
Blackburn
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
24/07/2026 11:00

Employer heading

East Lancashire Hospitals NHS Trust logo

Medical Secretary/Personal Assistant

NHS AfC: Band 4

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The Emergency Department Medical Secretary / Personal Assistant provides comprehensive, confidential administrative and secretarial support to Emergency Department and Acute Medicine consultants and the wider medical team. The role is central to the effective functioning of the ED, supporting timely clinical correspondence, discharge documentation, investigation results management, complaints coordination, and governance activity. Acting as a key point of contact for patients, clinicians, and external stakeholders, the post ensures accurate information flow, supports patient safety through robust tracking of results and correspondence, and enables clinical and senior staff to focus on patient care, flow, and operational decision‑making within a fast‑paced emergency care environment.

Main duties of the job

To provide comprehensive, confidential administrative and secretarial support to Emergency Department consultants and clinical teams, enabling safe patient care, effective patient flow, and timely governance, complaints, and clinical communications within a fast‑paced emergency care environment.

Working for our organisation

Working for our organisation offers the opportunity to be part of a large, busy Emergency Department within a forward‑looking NHS Trust committed to safe, compassionate, and high‑quality care. Staff are supported through strong clinical leadership, multidisciplinary teamwork, and a culture of learning and improvement. The Trust values its administrative and secretarial workforce as an essential part of the patient pathway, recognising the vital contribution they make to patient safety, experience, and operational flow. Employees are encouraged to develop skills, contribute to service improvement, and work flexibly within a supportive and inclusive environment.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities of this role.

Person specification

Criteria

Essential criteria
  • • GCSE English at grade 4 or above or equivalent level of skill.
  • • RSA/OCR III Typewriting or RSA/OCR Audio Typewriting Stage III or RSA/OCR III Word Processing or ULCI typewriting Grade 4 or equivalent level of skill.
  • • Ability to produce neat and accurate documentation.
  • • Good organisational skills
  • • Knowledge of medical terminology (medical terminology certificate) or AMSPAR certificate or 12 months secretarial experience or 6 months secretarial experience
  • • Ability to understand, absorb and comply with detailed procedures.
  • • Proven communication skills.
  • • Ability to maintain composure in challenging, distressing, and emotional situations.
  • • Ability to work as part of a team and be supportive to other team members.
  • • Ability to work as part of a team and be supportive to other team members.
  • • Proven ability to keep information confidential.
  • • Ability to adapt to changing needs of service.
Desirable criteria
  • • Winscribe digital dictation system or similar.
  • • ICE – Results
  • • Cerner experience
  • Medical secretarial experience in a hospital setting.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Beresford
Job title
Assistant Deputy Directorate Manager
Email address
[email protected]
Telephone number
01254 735039

If you have problems applying, contact

Address
Employment Services
East Lancashire Hospitals NHS Trust
Telephone
03033 301 033
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