Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Fixed term: 4 months (To cover secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-PEN1043-CL-A
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Admin East (25-65)
- Town
- Blackburn
- Salary
- £24,465 pa
- Salary period
- Yearly
- Closing
- 22/12/2025 23:59
Employer heading
Agile Receptionist
Band 2
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner.
The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical administrative and customer service.
The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with strong communication skills.
Main duties of the job
The post holder will provide a comprehensive administration and information reception service across the Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided.
Work flexibly in response to the needs of the Locality Administration Services providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role.
Person specification
Education/ Qualifications
Essential criteria
- Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
Essential criteria
- Working with databases
- Working with Microsoft Office applications
Demonstrable Experience
Essential criteria
- Working in an office environment
- Working with members of the public
Skills and Abilities
Essential criteria
- Good grammar and numeracy skills
- Excellent keyboard skills
- Data input and retrieval
- Good organisational skills
- Ability to communicate effectively both written & verbal
Personal Qualities
Essential criteria
- Excellent telephone manner
- Treats people with courtesy and respect at all times
- Team player
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Gill Popovic
- Job title
- Manager
- Email address
- [email protected]
- Telephone number
- 07973775233
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