Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Working across a Monday, Thursday and Friday)
- Job ref
- 382-NBC83-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Various community Reception desks across the Fylde coast
- Town
- Blackpool
- Salary
- £25,272 Pro rata
- Salary period
- Yearly
- Closing
- 20/08/2026 23:59
Employer heading
Community Receptionist
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The NHS receptionist role is a fast-paced and vital position acting as the face of the service crucial for ensuring patients can begins care begins with a welcoming and efficient experience. It is a highly varied and rewarding role that goes beyond typical office administration requiring strong multitasking empathy and the ability to work under pressure in a bustling environment frontline of patient care you are the first person or patient meets providing reassurance to nervous or upset individuals and directly impacting their experience. This community post will be working across the Fylde Coast within different receptions in large primary care centres. The days of working are Monday, Thursday and Friday. The post holder will need a clean driver licence and vehicle.
Main duties of the job
Key responsibilities are welcoming visitors, greeting patients’ carers and visitors in a friendly polite manner maintaining records and updating patient details on IT systems and answering enquiry calls and resolving queries and data handling, entering information into patients’ electronical records. The skills desired include excellent interpretation skills to connect the patients and staff visitors, ability to prioritise tasks in a busy environment and work under pressure.
Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.
Working for our organisation
The Trust values are important to us and all staff should be caring, safe and respectful. NHS benefits from a pension scheme one of the most generous in the UK. Generous annual leave plus bank holidays rising with the service. Wellbeing support and discounts enable staff to have access to occupational health services, counselling a blue light card discount.
Detailed job description and main responsibilities
Job description and Personal specification within main area .
Key responsibilities are welcoming visitors, greeting patients’ carers and visitors in a friendly polite manner maintaining records and updating patient details on IT systems and answering enquiry calls and resolving queries and data handling, entering information into patients’ electronical records. The skills desired include excellent interpretation skills to connect the patients and staff visitors, ability to prioritise tasks in a busy environment and work under pressure.
Person specification
Experience
Essential criteria
- Clean driving license
- Experience in customer care
- IT knowledge
Desirable criteria
- Administration course
Communication
Essential criteria
- Good interpersonal skills
Desirable criteria
- Administration course
Skills
Essential criteria
- Organisational skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ricchiuti
- Job title
- Clinical associate Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01253 954389
- Additional information
Charlotte Taylor
Reception Team leader
List jobs with Blackpool Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors



