Job summary
- Main area
- Administration and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 382-FICC20-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Blackpool Victoria Hospital
- Town
- Blackpool
- Salary
- £14,722 per annum
- Salary period
- Yearly
- Closing
- 03/03/2026 23:59
Employer heading
Apprentice Ward Clerk
Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
This is an exciting opportunity to recruit a full time Ward Clerk to work across Children's Assessment Unit and Children's Ward at Blackpool Teaching hospital. This post is for a full time, permanent contract working Monday - Friday. CAU and Children's ward is part of the Child Health & Development Directorate helping to support acutely unwell children of the surrounding area.
This is a service open 24 hours a day 7 days a week including bank holidays.
Main duties of the job
· Deliver efficient administrative and clerical services to the Ward Team.
· Maintain effective communication with patients, relatives, and staff to ensure the smooth functioning of the ward, thereby enhancing patient care.
· Ensure all information is secure, maintaining confidentiality at all times.
· Provide excellent customer service, which may involve communicating with distressed and anxious patients and relatives, treating them with tact and empathy.
· Ensure the professional image of the Trust is upheld at all times.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
The postholder will be expected to provide clerical, administrative, and information technology support to medical, nursing, and other staff in relation to the patients within the department. Although primarily based in a specific area or ward, the postholder may be required to work in any part of the trust to cover short-term absences.
As part of this job role you will be expected to undertake a Business Administrator Level 3 apprenticeship.
Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the for the last 3 years. We are unable to accept anybody who is currently on a funded programme.
An Initial Assessment, as part of the Apprenticeship enrolment process will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Math’s at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.
Person specification
Education
Essential criteria
- Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
Experience and Knowledge
Essential criteria
- Knowledge of IT databases and computer systems
- Knowledge of Trust procedures
Desirable criteria
- Previous clerical experience
- Working in an NHS/clinical environment
- Previous experience of dealing with the general public
- Knowledge of PAS or equivalent information system
Skills & Ability
Essential criteria
- Ability to liaise and communicate with staff at all levels
- Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives
- Ability to promote good working liaisons (staff, patients, relatives)
- Extracting information / Listening Skills
- Ability to handle complex enquiries - distressed & anxious patients
- Ability to deal with challenging behaviour
- Ability to provide excellent customer care
- Proven strong administration skills
- Accurate data entry
- Excellent telephone manner
- Enthusiastic highly motivated & committed to delivering a service
- Understand teamwork and work within a team
- Can remain calm and professional in a busy environment
- Empathetic, but able to understand professional boundaries
- Smart appearance, adhering to the Uniform Policy
- Welcoming friendly and approachable manner
- An adaptable approach to work
Desirable criteria
- Excellent planning & organisational skills
- Ability to prioritise workload to respond to changing demand
- Comprehensive PC skills - databases, word-processing, email, Excel
- Analytical skills & ability to problem solve
- Ability to work un-supervised
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Raymond Gill
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01253 958741
- Additional information
For all formal and informal enquires please contact Raymond Gill, Assistant Directorate Manager via email at [email protected] or via telephone on 01253 958741
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