Job summary
- Main area
- CAMHS
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 382-NBC177-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- CAMHS
- Town
- Blackpool
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 09/11/2026 23:59
Employer heading
Administration Officer –Options 4 CYP/ Single Point of Access
NHS AfC: Band 3
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The post holder will work collectively with Options 4CYP SPoA team of Administration and Clinical staff to provide a full referrals and administrative service for the Options 4CYP SPoA including managing a referral system, handling and accurately inputting Client/Patient data/information into electronic patient information systems. Working closely with Clinician’s across Options4CYP services and other agencies to provide an effective, efficient seamless service to Young People and their families referred to the Options 4CYP/ Single Point of Access. The post holder will undertake additional tasks involving data quality issues and data/performance monitoring
This role involves dealing with challenging phone calls and correspondence which at times can be personally distressing.
Main duties of the job
To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.
To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.
Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet
Working for our organisation
Additional information
BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions.
Zero Tolerance Statement
At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. ‘Zero tolerance’ means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.
Values
BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values:
Detailed job description and main responsibilities
To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.
To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.
Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet
Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.
Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers
Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets
Person specification
essental
Essential criteria
- Educated to GCSE level or equivalent
- ECDL or relevant experience
Desirable criteria
- NVQ III
essential
Essential criteria
- Recent experience of working in a reception/administrative environment
- Awareness of General Data Protection Regulations and a good understanding of confidentiality in the workplace.
- Relevant administrative experience
- Knowledge of General Office Equipment eg photocopier fax etc.
Desirable criteria
- Experience of working with NHS systems eg EMIS web
essential
Essential criteria
- Knowledge of working in a health care environment
- Knowledge of Microsoft Office (word excel and outlook)
- Good interpersonal and communication skills and the ability to receive and convey complex information verbally and in writing in a concise manner
- Ability to work well as part of a team
- Personal confidence and initiative
- Conscientious punctual and reliable
- Sensitive to the needs of the Client group. Resilient
- Enthusiasm and genuine interest for working with the CAMHS team
- Neat/tidy appearance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carole Yates
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01253 957157
If you have problems applying, contact
- Address
-
BTH
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