Job summary
- Main area
- CAMHS
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: hours over 4 days
- Hours
- Part time - 26.25 sessions per week (hours over 4 days)
- Job ref
- 382-NBC157-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- CAMHS
- Town
- Blackpool
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 20/10/2026 23:59
Employer heading
CAMHS Team Secretary
NHS AfC: Band 3
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
This post is based with the Child and Adolescent Mental Health Service (CAMHS). The post holder will work closely with the team to provide a full administrative and secretarial service. Key tasks for the post holder are the co-ordination and provision of administrative support to non-medical staff within the service including the managing of appointments systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the Team.
Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.
Main duties of the job
To provide a comprehensive secretarial, administrative and information service to the CAMHS Clinical and Duty Teams, in respect of managing of appointments, dealing with correspondence, composing as required routine and non-routine letters and other documentation related to the service i.e. reports, and taking personal responsibility for confidential issues.
Maintain and update clinical and non-clinical electronic systems.
Respect and maintain confidentiality of patient information, ensuring all typed patient records are correctly stored on CAMHS patient electronic information system, and telephone conversations are not overheard by the public.
To liaise with Clinicians when receiving queries from families, healthcare, social care professionals and other agencies.
Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.
Support the local induction of new administrative team members, including one to one training on software packages and office procedures.
Receive telephone calls from i.e. parents, GPs, Schools, Health and Social Care agencies.
Maintain a working knowledge of child protection procedures, reporting any concerns to Clinician/Manager.
Assist in ordering NHS supplies via NHS Supply chain and E-Procurement.
Under instruction from Admin Manager respond in a timely manner to Subject Access Requests received from the Data Access Team within strict time constraints
Person specification
essential
Essential criteria
- • Good standard of general education 3 GCSEs or equivalent
- • Business Administration NVQ level 2 or equivalent experience
Desirable criteria
- • Microsoft office / IT qualifications
essential
Essential criteria
- Experience using Microsoft office excel outlook and word. Knowledge of communication via social media.
- • Experience of working in a busy reception area/ office or healthcare setting
- • Knowledge of maintaining confidentiality in the workplace
Desirable criteria
- Experience of NHS systems – EMIS web
essential
Essential criteria
- • Excellent Interpersonal skills
- • Excellent communication skills both written and verbal. Including accurate typing skills
- • Excellent time management skills and the ability to prioritise own workload
- • Friendly, approachable and works well as part of a team
- • Ability to multi-task and remain calm and focused in a busy reception area
Desirable criteria
- Evidence of awareness to extend knowledge and personal development.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carole Yates
- Job title
- Administration Manager CAMHS
- Email address
- [email protected]
- Telephone number
- 0800 121 7762
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