Job summary
- Main area
- CAMHS
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 382-NBC194-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- CAMHs
- Town
- Blackpool
- Salary
- £24,465 pro rata per annum
- Salary period
- Yearly
- Closing
- 24/11/2026 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The post holder will assist in providing comprehensive and professional reception and administrative duties to the Child and Adolescent Mental Health Service.
The post holder will be expected to cover reception areas, dealing with Young People Families CAMHS staff and staff from various other agencies reporting to the reception area or contacting the service via phone, always displaying empathy diplomacy and confidentiality.
The post holder will work mainly without direct supervision, they will be expected to plan and manage their own time effectively, preparing correspondence scanning photocopying and assisting with ad hoc general administrative duties through to completion.
This is a shared role with another staff member who covers the latter part of the week. the post holder will cover Monday and Tuesday 9am to 5pm. There will be an expectation for the post holder to offer some additional flexibility, to help cover the reception area during holidays and periods of sickness, within reason.
Main duties of the job
Manage Blackpool Child and Adolescent Mental Health Service reception area, be the welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes. Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team. Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi-Disciplinary Team Meeting as required. Assisting when required in maintaining Petty Cash levels keeping a record of receipts and invoices and with the reconciliation of cash. Receiving sorting and dealing with daily in-coming and outgoing mail
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes.
Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team.
Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi-Disciplinary Team Meeting as required.
Assisting when required in maintaining Petty Cash levels keeping a record of receipts and invoices and with the reconciliation of cash. Receiving sorting and dealing with daily in-coming and outgoing mail
Person specification
essential
Essential criteria
- • Good standard of general education 3 GCSEs or equivalent
- • Business Administration NVQ level 2 or equivalent experience
Desirable criteria
- • Microsoft office / IT qualifications
essentiel
Essential criteria
- Experience using Microsoft office excel outlook and word. Knowledge of communication via social media.
- • Experience of working in a busy reception area/ office or healthcare setting
- • Knowledge of maintaining confidentiality in the workplace
Desirable criteria
- Experience of NHS systems – EMIS web
essential
Essential criteria
- • Excellent Interpersonal skills
- • Excellent communication skills both written and verbal. Including accurate typing skills
- • Excellent time management skills and the ability to prioritise own workload
- • Friendly, approachable and works well as part of a team
- • Ability to multi-task and remain calm and focused in a busy reception area
Desirable criteria
- Evidence of awareness to extend knowledge and personal development.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carole Yates
- Job title
- Administration Manager CAMHS
- Email address
- [email protected]
- Telephone number
- 0800 121 77 62
If you have problems applying, contact
- Address
-
BTH
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