Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time 37.5 hpw)
- Job ref
- 382-MEC15-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Blackpool Victoria Hospital
- Town
- Blackpool
- Salary
- £25,760 - £27,476 Band 3
- Salary period
- Yearly
- Closing
- 18/06/2026 23:59
Employer heading
Emergency Department Support Secretary
NHS AfC: Band 3
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
We are looking for an enthusiastic, well-motivated person to provide administration and secretarial support within the Emergency Department. Excellent written and verbal communication skills are essential, as is the ability to work within a team and use your own initiative.
The successful applicant should be computer literate with an understanding of Word, Excel, Outlook, HISS and Nexus as well as have the ability to undertake clinical transcription from digital dictation. The successful applicant would be expected to provide cover for other support staff, this will include answering telephone calls, consultant/doctors admin, emails, post, retrieval of case notes, and filing of clinical correspondence.
A flexible, friendly approach is essential to this role.
When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
If a high number of applications are received the post may close earlier than advertised.
Main duties of the job
The role of the support secretary is to provide a comprehensive secretarial service to the Consultants and their clinical team. The role comprises a wide range of specific duties and requires competence in clinical audio-typing, data processing, information technology, communication and organisational skills. An essential part of the role is the ability to manage and prioritise own workload without direct supervision.
Working for our organisation
Blackpool Victoria Hospital, or BVH, as it is known locally, is a medium sized NHS District General Hospital (DGH).
The hospital comprises the major element of secondary health care within the wider combined acute and community trust that is the "Blackpool Teaching Hospitals NHS Foundation Trust".
The "Victoria" site of the hospital has around 900 beds which provide care for Acute Medicine in its wider terms and DGH Surgical specialties, including among others, General Surgery, Trauma and Orthopaedics, Urology and Gynaecology. There is a Women and Children's Unit including both Consultant lead and Midwife lead maternity care.
www.bfwhcareers.co.uk
There is a busy Emergency Unit, closely linked to the Acute Medical Unit and the Intensive Care Unit. Surgical urgent admissions are managed through a Surgical Assessment Unit.
Detailed job description and main responsibilities
Please see the Job Description for more details.
The Support Secretary will provide administrative and secretarial services to consultants and their clinical teams within the Directorate of Emergency Access and Assessment (EAA)
The post holder will be required to work with other secretaries and provide cross cover during periods of staff absence.
Person specification
Education and Qualifications
Essential criteria
- Education of 5 GCSE’s grades A-C or equivalent
- A good command of the English Language
- ECDL or IT qualification
Desirable criteria
- NVQ Level 3 Business
Experience and Knowledge
Essential criteria
- Computer literate with experience of MS Office software
- Substantial experience of working in a clerical/secretarial / admin role
Desirable criteria
- Experience of communicating with members of the public
- Advanced IT skills with working knowledge of the Trust’s PAS and Maxims
- Medical terminology Effective communication skills, both verbal and written at all levels within the organisation
- Previous experience working in the NHS
- Knowledge of the Blackpool Way & Foundation Trust
Skills and Ability
Essential criteria
- Good audio typing skills
- Good literacy and numeracy skills
- Excellent organisational skills
- Ability to follow simple instructions and procedures
- Ability to work unsupervised
- Ability to work under pressure
- Willingness to be flexible to meet the demands of a busy department Self motivation
- Diplomatic and tactful when dealing with members of the public
- Efficient and enthusiastic
- Must be able to use own initiative
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Georgia Rushton
- Job title
- Assistant Operational Manager
- Email address
- [email protected]
- Telephone number
- 01253 954103
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