Job summary
- Main area
- NDP
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week (37.5hrs/wk (occasional weekend working will be required), fixed term for 12 months - starting on 1st October 2026.)
- Job ref
- 382-SWC102-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Whitegate Drive Health Centre
- Town
- Blackpool
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
Employer heading
Administration Officer
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
Job Summary:
The post holder will provide a comprehensive administration and information
service to the Neurodevelopmental Team.
Provide a high-quality administration service to ensure the smooth operation of the NDP. Flexibly work within the administration team to deliver a wide range of services to clinicians, team leaders, and clinical managers as appropriate.
Offer a high-quality customer care first point of contact service via telephone, email, written correspondence, and face-to-face interactions. This may include delivering reception, patient admissions, and/or telephone helpline services, as well as supporting clinicians in coordinating their clinical workload.
Main duties of the job
Main duties of the job:
Assist in providing an effective administrative service across the Neurodevelopmental Pathway (NDP) Service in the building to support the clinical functions of the Trust. Collaborate with colleagues, service users, and stakeholders to offer efficient clerical support.
Contribute to and influence the development of administration
services by collaborating with colleagues and management to form a
clear and coherent vision.
Competently use various computer systems for maintaining departmental/patient records, data, and statistics required by clinical services.
Continuously review and evaluate administrative systems, procedures, and associated policies to facilitate improvements and advancements.
Adhere to all Trust policies and procedures in fulfilling roles. Support the organisation's vision of excellence in all activities by promoting equal opportunities, fairness, equity, and inclusion through best practices.
Working for our organisation
Detailed job description and main responsibilities
For further details please see full Job Description and Personal Specification attached to the advertisement
Person specification
Education and Qualifications
Essential criteria
- Good level of basic education to include GCSE maths and English, NVQ level 2.
- ECDL or similar IT qualification.
Experience and Knowledge
Essential criteria
- Previous clerical experience
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Desirable criteria
- Experience of working in the NHS / EMIS system
Skills and Ability
Essential criteria
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Typing skills and use of G2
- Available to work occasional weekends
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joelle Wrigley
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01253 951700
- Additional information
[email protected] | 01253 952 503 I
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