Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (Fixed Term)
- Hours
- Part time - 22.5 hours per week (the postholder will be required to be flexible, there will be times of annual leave/sickness cover required fulltime hours may be necessary)
- Job ref
- 435-1LSC-BTH-43.26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Blackpool Teaching Hospital NHS Trust
- Town
- Blackpool
- Salary
- £25,272 pro rota
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
Employer heading
Accommodation and Transport Officer
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
To provide administrative support for the Trust's accommodation and transport services. The post holder will act as a first point of contact for accommodation and transport enquiries, coordinate authorised taxi bookings, maintain accurate records, and support the efficient day-to-day operation of both services
Main duties of the job
Administrative Duties
· Maintain accurate electronic and paper filing systems.
· Input, update, and retrieve information.
· Assist with data collection and audits.
· Process routine correspondence and documentation.
General Responsibilities
· Provide a professional, courteous, and customer-focused service at all times.
· Adhere to Trust policies, procedures, and Health and Safety requirements.
· Support service improvement initiatives and contribute to departmental objectives.
· Attend team meetings and mandatory training.
· Maintain confidentiality at all times.
· Undertake any other duties appropriate to the role and grade as requested by management.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
Accommodation Administration
· Manage accommodation enquiries from staff and external agencies.
· Process accommodation applications and maintain associated records.
· Prepare accommodation documentation and ensure all required paperwork is completed and signed.
· Arrange resident check-ins and check-outs.
· Monitor room occupancy
· Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly.
· Respond to accommodation-related enquiries by telephone, email, and in person.
· Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails.
· Maintain key registers and ensure the timely return of all issued keys.
· Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents.
· Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements.
· Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation.
Transport Administration
· Coordinate transport requirements in accordance with Trust policies and procedures.
· Receive and process authorised requests for taxi bookings from departments across the Trust.
· Liaise with Nuclear Medicine department as and when required for additional collection requests
· Liaise with Mortuary and Swan Team in organising Collection and Drop offs.
· Book transport using approved electronic booking systems.
· Ensure all bookings meet eligibility and authorisation requirements.
· Maintain accurate records of transport bookings and associated costs.
· Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.
Person specification
Education, Qualifications, Knowledge, Experience, Skills & Abilities
Essential criteria
- Experience using Microsoft Office applications including Outlook, Word and Excel.
- Good standard of general education including GCSE Grade C/4 or above in English and Mathematics (or equivalent).
- Effective communication skills, both verbal and written.
- Experience undertaking administrative duties.
- Ability to remain calm and professional when dealing with challenging situations, complaints or conflict.
- Flexible approach to work and changing priorities.
Education, Qualifications, Knowledge, Experience, Skills & Abilities
Desirable criteria
- Previous experience in a customer focused environment.
- Experience managing records and bookings systems.
- Previous experience within NHS staff accommodation, estates, facilities management
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emma Borrowdale
- Job title
- Facilities Manager
- Email address
- [email protected]
- Telephone number
- 01253 955704
- Additional information
N/A
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