Job overview

We are looking for a highly organised and motivated Pathway Navigator to play a key role in the effective running of our service and support strategic decision-making.

You will bring strong IT skills and experience of NHS patient computer systems, along with a sound understanding of administrative procedures. The role involves managing non-routine tasks, problem- solving, and working confidently with a wide range of people on a daily basis.

You will be a proactive team player with excellent communication skills, a keen eye for detail, and the ability to work independently using your own initiative. The role also includes supporting staff training in data entry, best practice, and the effective use of electronic health record systems.

A flexible approach, strong confidentiality, and a commitment to high standards are essential.

The post is 37.5 hours per week and is a permanent post within the team, 9am-5pm

Please note: This post is subject to a Standard DBS Clearance

Main duties of the job

• Support the effective day-to-day running of the service, contributing to service coordination and strategic decision-making through accurate data management and reporting.
• Use NHS patient administration and electronic health record systems to input, update and maintain high-quality, accurate data in line with local and national requirements.
• Manage a range of administrative processes, including non-routine tasks, using initiative and problem-solving skills to resolve issues as they arise.
• Act as a key point of contact for staff, service users and partner teams, communicating confidently and professionally on a daily basis.
• Support and deliver training to staff on data entry, best practice and the effective use of electronic health record systems.
• Monitor data quality and compliance, identifying errors or trends and taking appropriate action to ensure standards are maintained.
• Manage own workload effectively, prioritising tasks to meet service demands and deadlines, while working flexibly to support the wider team.
• Work independently using own initiative while maintaining a high level of confidentiality, discretion and adherence to information governance standards.
• Contribute positively to team working, service improvement and the development of efficient administrative processes.

Working for our organisation

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Explore our full wellbeing offer here: Keeping our workforce well