Job summary
Employer heading
Voluntary Helpline Operator
Volunteer
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated Mental Health, Learning Disability and Community Trust, Lancashire & South Cumbria NHS Foundation Trust provides a range of services including:
- Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
- Specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, Psychology, administration and clerical staff, apprentices and volunteers.
Lancashire & South Cumbria Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information about Lancashire & South Cumbria NHS FT please visit our website via Lancashire & South Cumbria NHS FT.
Job overview
The Trust’s Wellbeing, Mental Health Helpline and Texting Service is looking for caring and compassionate individuals who have an interest in mental health to volunteer within their busy listening and texting service. Volunteers need to be 18 or over for this volunteering opportunity. As volunteer expenses are limited to a 20 mile round trip, we are unable to proceed with applications if you live to far from the location you are volunteering for.
Main duties of the job
To become an Operator you will need to have a mature outlook and have a non-judgmental approach to people's problems. You will be required to complete an initial training course before starting volunteering for the service, and attend regular training and feedback sessions as required. You will be trained to provide emotional support via text and telephone conversation in a professional and sensitive manner to the people of Lancashire & South Cumbria relating to mental health issues and provide factual information where appropriate.
Those interested in becoming a volunteer will be required to complete a mandatory training package. Please note, full reference and Standard DBS checks will be made in line with NHS regulations.
For this role applicants must be over the age of 18
Working for our organisation
If you have an FY or PR postcode and want to make a real difference to people’s lives, the service would welcome your input and is looking for individuals that can spare four hours a fortnight to provide emotional support for those concerned about their own mental health or that of someone they know.
The service is open Monday to Friday 7pm to 11pm and Saturday and Sunday 12 midday until midnight.
Detailed job description and main responsibilities
Please read the attached Role Description, or email main contact, for further information on this role. To apply for this role, please click the link below or contact us for a paper application form.
Person specification
Requirements
Essential criteria
- See Role Description
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helpline Admin Office
- Job title
- Helpline Administration
- Email address
- [email protected]
- Telephone number
- 01253 447905
- Additional information
Please email or ring to request an application pack.
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