Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 241-189FD-26-C
- Employer
- Bolton NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bolton Hospital
- Town
- Bolton
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/07/2026 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
37.5 Hours Full time.
E5/F5 fall within the Family and diagnostics division
We are responsible for Paediatric inpatients, Paediatric surgical day case, Paediatric assessment unit and Paediatric HDU.
We welcome a dynamic and committed Ward Clerk to become part of our team dedicated to delivering exceptional patient care.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
You will be required to work 37.5 hours per week and have excellent customer service skills and be familiar with the ward environment and etiquette. You also must have excellent communication skills and be able to prioritise your own workload and work within the multidisciplinary team.
As you are the first face that the visitors will see on arrival you must have a polite and courteous disposition.
You will also require to have good computer skills as you will be using the trust's digital systems such as patient management.
You will also be responsible for management of patient records, help facilitate admissions and discharges.
If you feel that you can meet this criteria and are eager to take on new challenges within the Department then please apply.
Working for our organisation
The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high caliber staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We aim to be inclusive and therefore applications form all sectors of the community are welcomed.
Detailed job description and main responsibilities
Duties and Responsibilities
• Undertake the registration of patients’ admissions and discharges, appointments and
outcomes on the Patient management system.
• Request case notes from medical records/file for patients attending on to the ward, locate
any missing case notes using tracking skills and knowledge of filing systems.
• Ensure that health records standards are met at all times adhering to the access to health
records policies and that all data is input is in compliance with the data protection act.
• Ensure all documents are filed correctly and that case notes are maintained in a neat and
orderly state.
• Plan and prioritise own workload to ensure ward deadlines are met
• Complete corporate, departmental induction and required IT training.
Communication and Client contact.
• Ensure at all times that patient/client confidentiality is maintained, promoting equality for
patients and others and respecting privacy, dignity, religious and cultural beliefs.
• Ensure the prompt answering of telephone calls in an efficient, helpful and professional
manner.
• Receive and transmit messages either personally, by telephone or email from Patients,
G.Ps, staff and other healthcare professionals, to appropriate staff ensuring accuracy.
• Ensure all necessary information is relayed and display an understanding for the degree of
urgency required.
• Liaise with medical secretaries, other disciplines and departments to ensure relevant
communication with regard to patient care is maintained. Adhere to the confidentiality
disclosure.
Person specification
Qualifications
Essential criteria
- GCSE Grade A-C including Maths and English or equivalent
Desirable criteria
- Apprenticeship in Administration
- Computer Qualification E.g. ECDL
Knowledge & Experience
Essential criteria
- Ward Clerk experience / Previous office experience in a busy environment.
- Understanding of NHS
Desirable criteria
- Patient facing role
- Working in an office in a NHS setting
- Previous experience of working as a receptionist
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stephanie Magee
- Job title
- Paediatric Ward Manager
- Email address
- [email protected]
- Telephone number
- 01204 390390
- Additional information
Ext 141575
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