Job overview

The post holder will be a member of the Maternity Services’ growing admin team to support midwives and obstetricians with admin and clerical duties.

This role will work closely with the Governance and Bereavement Midwives supporting them to complete reviews and reports in a timely manner, collection and delivery of notes and logging of data onto relevant spreadsheets. The post holder will also support preparation of agendas and minute taking for regular governance meetings. The post holder may be asked to communicate and relay non-clinical information to patients or other external teams.

The post holder will hold IT skills and be able to demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job

 Work collaboratively with the maternity governance team to arrange meetings with families and other healthcare professionals including external organisations.

To be responsible for the Perinatal Mortality Review Tool notifications on behalf of the governance team.

To oversee the daily function of the PMRT tool, including notification surveillance and supporting the team to ensure meetings comply with CNST standards.

 Extract data from multiple sources for management of KPIs.

To oversee the daily/weekly function of the bereavement team failsafe process, including monitoring of patient pathways.

Ensuring accurate data for audits.

Respond to external and internal telephone and email queries in a polite and timely manner,  support with general enquires, take messages referring to appropriate person.

Collation of agenda items and minute taking for meetings.

 Communication with external teams to receive results.

Obtain Medical records.

Organising incoming and outgoing post, referring enquires to appropriate person if necessary.

Support with data collection for audit purposes.

 Perform any other reasonable tasks that may be necessary for the efficient running of Maternity Services.

Ensure complaints/comments regarding services/patients are reported appropriately.

 Attend relevant training sessions and meetings.

 If in a patient facing area greet patients and visitors using the facilities in friendly and professional manner and support and direct them as appropriate.

Working for our organisation

Our Values

•           Vision            

We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.

We make decisions that are best for long term health and social care outcomes for our communities

•           Openness

We communicate clearly to our patients, families and our staff with transparency and honesty

We encourage feedback from everyone to help drive innovation and Improvement.

•           Integrity

We demonstrate fairness, respect and empathy in our interactions with people

We take responsibility for our actions, speaking out and learning from our mistakes

•           Compassion

We take a person-centred approach in all our interactions with patients, families and our staff

We provide compassionate care and demonstrate understanding to everyone

•           Excellence

We put quality and safety at the heart of all our services and processes

We continuously improve our standards of healthcare with the patient in mind