Job overview

VACANCY FOR A BAND 3 CLERICAL ASSISTANT

Medicine Division

Respiratory Medicine

An exciting opportunity has arisen for an enthusiastic, organised, and motivated Clerical Officer to join our busy Respiratory Department at Royal Bolton Hospital.

We are looking for an individual with excellent communication and organisational skills who enjoys working in a fast-paced environment. As part of our administrative team, you will provide high-quality clerical support to our clinicians, nursing staff, and patients, helping to ensure the smooth running of outpatient clinics and respiratory services.

This is an excellent opportunity for someone who takes pride in delivering outstanding customer service and wants to contribute to improving the patient experience within the NHS.

Main duties of the job

What you'll be doing

• Managing appointments, referrals, and clinic schedules.
• Maintaining accurate patient records and updating electronic systems.
• Answering telephone and email enquiries efficiently.
• Supporting consultants, nurses, and the wider multidisciplinary team with administrative tasks.
• Ensuring patient information is handled confidentially and in line with NHS policies.

What we're looking for

We are seeking someone who:

• Has excellent communication and interpersonal skills.
• Is well organised with strong attention to detail.
• Can prioritise workload and work effectively in a busy environment.
• Is confident using Microsoft Office and electronic patient record systems (or willing to learn).
• Enjoys working as part of a supportive team while also using their own initiative.
• Has previous administrative or customer service experience (NHS experience is desirable but not essential).

Why join us?

Working within the Respiratory Department means becoming part of a compassionate, supportive, and forward-thinking team committed to providing high-quality care for our patients. We value our staff and are dedicated to creating a positive working environment where everyone feels respected, supported, and encouraged to develop.

Working for our organisation

The aims of our Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work.

We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We value regular appraisal and supervision and ensure personal and professional development opportunities are available. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.

You will be required to be able to work flexibly to meet the needs of the service

Candidates will need to be able to travel to meet the needs of this post and will therefore need access to a vehicle for work.