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Job overview

We are looking for a resilient, robust, self-motivated clerical officer to support the work of the Children's and Young People's Diabetes Service based at Bolton One.

The successful applicant will provide efficient administration duties.  You will need to demonstrate attention to detail, have excellent communication skills, be well organised, flexible and self-directive with a positive ‘can do’/problem solving attitude.  Excellent word processing and good general office skills are required.  Experience of working with confidential and sensitive information within timescales, deadlines and protocols is essential.  It is essential that you can work independently but it is also essential that you are able to work as part of wider team in the provision of health services to children and their families.

Main duties of the job

• Accurately maintain a filing system for patient letters and results.

• To ensure that all referral information and other documentation is uploaded to EPR as required.
• To assist the diabetes team in preparation for group teaching events in sending out invitations, room bookings, photocopying information.

• To rebook patient appointments when necessary, ensuring accuracy of detail and patient information in relation to their appointment needs and liaise with the Diabetes Nursing team regarding any difficulties in offering appointments to patients.

• Monitor and maintain adequate stock levels of all Patient Information Supplies,   Blood sugar equipment and patient diaries.  

• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.

• Assist the Diabetes nursing team in the preparation of records / results prior to Multi Disciplinary Clinics.  

• Where appropriate, responsible for requesting, receiving and collation of medical records from Royal Bolton Hospital.

• Assist the diabetes team in word processing of non-clinical information would be desirable.

• To maintain and utilise LE2.2 and EPR to support the service and your role. 

• To observe personal duty of care in relation to equipment and resources used within the service.

• Any other duties as deemed appropriate by the Line Manager.

Working for our organisation

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our Trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.

The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.