Job summary
Employer heading
Risk & Assurance Coordinator
NHS AfC: Band 5
Job overview
The Risk & Assurance Coordinator is a full time position reporting to the Risk & assurance Team Manager. The post holder will be part of the Risk & Assurance Team based within the Governance Department.
The post holder will be responsible for the day to day operational management of the Trust-wide electronic Safeguard Incident Reporting System by acting as System Supervisor across all modules of the System, providing support, advice and guidance across the trust as required.
The role will also include supporting the Assistant Director of Quality Governance, Patient Safety Specialist, Risk & Assurance Team Manager, Risk and Assurance Co-ordinators and divisional teams to ensure the Trust’s safety strategies and policies are effectively implemented across the Trust.
Main duties of the job
Support the Risk & Assurance Team Manager in ensuring incidents are effectively investigated. This will require the post holder to use their own judgement in reallocating incidents; making adjustments relevant to the Safeguard system to facilitate accurate and timely action and understanding the impact of these decisions on the Safeguard system modules e.g. transfer of incidents from departments, amendment of incident cause groups and changes to the risk register.
Support the co-ordination of reviewing incidents via the incident reporting system across the Bolton Locality including organisations such as the ambulance service, mental health service and Bolton Council in order to promote safety across the health economy.
Act as first point of contact to provide support and assistance, both face to face and over the telephone for all trust staff reporting an incident.
Keep the Strategic Executive Information (StEIS) system updated with declared serious incidents, both when first reported, and following ratification of the report.
Liaise with the system provider Ulysses in relation to technical issues in order to resolve faults within the Safeguard system.
Working for our organisation
Our Values
• Vision
We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.
We make decisions that are best for long term health and social care outcomes for our communities
• Openness
We communicate clearly to our patients, families and our staff with transparency and honesty
We encourage feedback from everyone to help drive innovation and Improvements
• Integrity
We demonstrate fairness, respect and empathy in our interactions with people
We take responsibility for our actions, speaking out and learning from our mistakes
• Compassion
We take a person-centred approach in all our interactions with patients, families and our staff
We provide compassionate care and demonstrate understanding to everyone
• Excellence
We put quality and safety at the heart of all our services and processes
We continuously improve our standards of healthcare with the patient in mind
Detailed job description and main responsibilities
For detailed job description and main responsibilities please see the attached job description and person specification for the role, alternative please see contact details below.
Person specification
Education/ Qualifications
Essential criteria
- Educated to NVQ 3 level or equivalent relevant experience
Experience
Essential criteria
- Experience of working within the NHS or Public Sector
Skills and Abilities
Essential criteria
- Advanced skills in the use of a variety of IT packages in particular Outlook, Excel, and Teams
Skills and Abilities
Essential criteria
- Excellent interpersonal, communication and listening skills with the ability to negotiate and motivate at department level
Skills and Abilities
Desirable criteria
- Experience of taking minutes for formal meetings/Minute taking qualification
Skills and Abilities
Desirable criteria
- Ability to deliver training to all levels of staff through a variety of mechanisms
Skills and Abilities
Desirable criteria
- Technical skills in relation to system maintenance of an Incident Reporting/Risk Management System such as Safeguard/Datix
Experience
Essential criteria
- Experience of dealing with Clinical Risk/ Patient Safety issues
Experience
Essential criteria
- Knowledge of the PSIRF (Patient safety Incident Response Framework) Principles
Skills and Abilities
Essential criteria
- Experience of an Incident Reporting/Risk Management System such as Safeguard/Datix
Skills and Abilities
Essential criteria
- Attention to detail
Skills and Abilities
Essential criteria
- Able to maintain high standards of confidentiality
Skills and Abilities
Essential criteria
- Ability to utilise IT systems in order to produce a range of reports
Skills and Abilities
Essential criteria
- Effective time management skills
Experience
Desirable criteria
- Experience of collecting evidence required for external inspections/audits
Experience
Essential criteria
- Awareness/Experience of Risk and Risk Management principles
Experience
Essential criteria
- Experience of co-ordinating information required to investigate patient safety incidents
Experience
Essential criteria
- Experience of producing information for a range of stakeholders
Experience
Essential criteria
- Experience of analysing data and using Incident/Risk management systems
Experience
Desirable criteria
- Experience of collating and providing data to stakeholders such as Commissioners/Integrated Care Boards
Experience
Desirable criteria
- Experience of monitoring and reviewing risk registers
Skills and Abilities
Essential criteria
- Able to work autonomously as well as within a team
Skills and Abilities
Essential criteria
- Ability to effectively organise own workload and that of others with minimum of supervision, achieving goals within deadlines
Skills and Abilities
Essential criteria
- Ability to analyse themes and trends from data such as incident reports
Experience
Desirable criteria
- Experience of working in a Patient Safety Environment
Documents to download
Further details / informal visits contact
- Name
- Andy Helley
- Job title
- Risk & Assurance Team Manager
- Email address
- [email protected]
- Telephone number
- 01204 487670
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