Job summary
- Main area
- IT Services
- Grade
- NHS AFC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 241-50CD-24-A
- Employer
- Bolton NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bolton Hospital
- Town
- Bolton
- Salary
- £28,407 - £34,581 pa
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
Employer heading
Technical Desktop Engineer
NHS AFC: Band 5
Job overview
Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team, and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer.
In this role you will have the opportunity to be at the forefront of IT innovation within the NHS. You will be joining a well-established team delivering 2nd Line support and technical advancement to clinicians, directly impacting patient care. A good example of innovation already delivered by the team would be the ‘follow me’ desktops that allow clinicians to tap and move their desktops between home and wards and this will be improved and built upon with exciting future projects.
Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan.
Main duties of the job
To be responsible for all aspects of system administration and IT support services with a strong emphasis on Citrix Desktops and Microsoft Technologies ensuring that the services are efficient and responsive to the needs of the Trust. To provide an efficient technical and systems support function to users of departmental systems.
Working for our organisation
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
So, we hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you.
Detailed job description and main responsibilities
The technical requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. As importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service.
Person specification
QUALIFICATIONS
Essential criteria
- A Level / Diploma Level 3 or 2 years 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
Desirable criteria
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
EXPERIENCE
Essential criteria
- Experience in delivering IT facilities
- 2 years 1st Line Support Experience
- Experience of Windows Operating systems and Active Directory Management
- Exchange 2010/13 mailbox knowledge
- Anti-Virus knowledge.
- Excellent up to date knowledge of Windows Desktop platforms such as Windows 7 as well as an in depth knowledge of the MS Office Suite of products.
- Ability to provide an effective desktop support service
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document
Desirable criteria
- Experience of supporting a Virtual Environment.
- Citrix XenDesktop/XenApp experience
- Supplier management experience
- Large scale LAN knowledge
- VMware knowledge
- Windows 2003/8/12 Server knowledge
SKILLS
Essential criteria
- Ability to organise self and others and to work on own initiative.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate.
- A proactive approach to problem solving and able to identify and resolve problems
- Ability to prioritise and plan use of resources
- Good written and oral skills
- Must have good attention to detail
- Have a customer oriented approach
Desirable criteria
- Ability to communicate complex information to all levels of staff.
KNOWLEDGE
Essential criteria
- Knowledge of current NHS Information Technology issues, standards and procedures
OTHER
Essential criteria
- Flexibility of working hours
- Well motivated
- Able to work on own initiative
- Good communication skills – written and oral
Desirable criteria
- Business insured car user
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Bev Howarth
- Job title
- Service Improvement Manager
- Email address
- [email protected]
- Telephone number
- 01204 390159
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