Job summary
- Main area
- Urgent Care
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Between 7.00am to 5.00pm (Monday to Friday))
- Job ref
- 241-242MD-26-A
- Employer
- Bolton NHS Foundation Trust
- Employer type
- NHS
- Site
- Urgent Emergency Care, Bolton NHS Foundation Trust
- Town
- Bolton
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 25/06/2026 23:59
Employer heading
Secretary/Team Leader
NHS AfC: Band 4
Job overview
Full time 37.5 hours per week. Permanent post.
We are looking for a highly organised Secretary/Team Leader, with previous experience in a similar setting, who has leadership skills, and is keen to lead the team to ensure smooth running of the service.
This is a new and valued role that will be responsible for the provision of a full secretarial and administrative support service to the Consultants and senior team in the Urgent Care department, ensuring a high standard of Medical/ PA/secretarial duties is maintained and deadlines are met.
To provide day-to-day supervisory duties to the Urgent Care administration team, including completing appraisals, ensuring all mandatory training is completed and recorded for doctors and administration team, and return to work interviews are undertaken and recorded on roster. You will also delegate a range of tasks fairly to the team.
To ensure cover is provided for sickness / annual leave, and in times of demand for all other secretarial staff in the Urgent Care Department.
To use initiative working autonomously within the remit of the role. To maintain a high standard of service to meet patient needs, and keep accurate up to date records.
To support the organisation in the delivery of a seamless pathway of care.
If you feel you possess the right qualities for this role, we would love to hear from you.
Main duties of the job
Duties and responsibilities.
To be responsible for the provision of a full secretarial and administrative support service to the Consultants and senior team in the Urgent Care department, ensuring a high standard of PA/secretarial; duties is maintained and deadlines are met.
To provide day-to-day supervisory duties to the Urgent Care secretarial team, including completing appraisals, ensuring all mandatory training is completed and recorded for doctors and administration team, and return to work interviews are undertaken and recorded on roster.
To provide cover during sickness / annual leave and in times of demand for all other secretarial staff in the Urgent Care Department.
Working for our organisation
Remember when we said we were a high performing Trust? Here is why….
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate, and community health care. We work alongside and in partnership with primary care to provide services (rated ‘Good’ in our last CQC inspection) to 275,000 people living in Bolton.
Our Trust is one of the few in the country to deliver a financial surplus over a number of years, whilst also providing and sustaining high quality clinical services. Financial and clinical stability is important as it gives us the scope to drive our services forward and innovate.
The last Staff Survey results shows that we are the best performing acute Trust in Greater Manchester for Quality of Care, Staff Morale & Staff Engagement.
Detailed job description and main responsibilities
Urgent Care (ED and Acute Medicine)
Communication and Relationship Skills:
1. Liaise with all consultants and senior team in the Urgent Care Department, providing a full secretarial service including all administrative duties including which includes placing it in order of priority and taking action on matters which can be dealt with without further reference.
2. Liaise with staff at all levels both internally and externally answering written and verbal enquires when necessary.
3 Exchange verbal and written information with patients/relatives/staff relating to appointments/admissions/meetings, including timely clinical correspondence.
4. Ensure accurate input of patient details when entering data onto information databases and Patient Administration Systems including the routine tracking of patient case notes.
5. Responsible for taking and transcribing of minutes for Departmental meetings and preparing agendas.
Person specification
Qualifications
Essential criteria
- English language & Mathematics GCSE grade C or above or equivalent qualification.
- Computer skills
Desirable criteria
- Medical Secretarial AMSPAR Diploma or equivalent.
- RSA Typing or typing qualification
Experience
Essential criteria
- Secretarial experience Able to demonstrate experience of working with a variety of professionals
Desirable criteria
- Experience as a medical secretary in a healthcare setting Direct experience of working for Medical Consultants and/or other senior professionals
Skills
Essential criteria
- Excellent communication skills (written, verbal and telephone). Excellent interpersonal skills in order to liaise with clinicians, senior managers and clerical staff.
- Ability to react to unpredictable issues and re prioritising workload.
Desirable criteria
- Competent in the use of an NHS Patient Administration System
Knowledge
Essential criteria
- Understanding of NHS Knowledge of secretarial and administrative procedures and systems.
Personal Attributes
Essential criteria
- Ability to achieve deadlines. Resilient working under pressure. Use of initiative to solve problems. Adaptable and flexible approach to working (eg providing cover for others). Confident dealing with a range of people both internal and external to the organisation.
Desirable criteria
- Team player. Highly motivated and committed to developing the service.
Documents to download
Further details / informal visits contact
- Name
- Michelle Crilly
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01204 390252
- Additional information
To discuss the role further or to arrange to visit the department please contact:
Michelle Crilly, or Lynn Salmon, Business Support Managers UEC on 01204 390252 internal 5252.
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