Job summary
- Main area
- Admin + Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (will include evenings and Sat shifts)
- Job ref
- 382-NBC09-26-A
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Peters Health Centre
- Town
- Burnley
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 19/08/2026 23:59
Employer heading
Admin and Clerical
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
Please note this vacancy may close early.
Applications are invited from well-motivated, enthusiastic persons for the post of Clerk Receptionist in East Lancs Sexual Health Services.
Applicants should have experience of working with the general public on a day to day basis. Experience of clerical work and having excellent organisational skills would be beneficial. Sexual Health Services uses their own IT patient record system and therefore the candidate must be computer literate as well as being practical and adaptable.
Well developed communication skills and an ability to work as part of a team are vital requirements for this post. Due to the specialist nature of this service, an open, non-judgemental and positive attitude is necessary.
Shift patterns may potentially include working long days, evenings and weekends and working at our sites across East Lancashire.
When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
Please note that the people reviewing your application will be seeking evidence that you meet the essential criteria of the person specification.
In line with the Department of Health guidelines, the Trust operates a strict smoke free policy.
Main duties of the job
The successful candidate will be expected to demonstrate the following skills:
- Ability to deliver services that are customer focused in a demanding environment
- Professional telephone skills
- The ability to accurately maintain and update system records
- Knowledge of clinical systems.
Commitment to undertake ongoing in-service training and development is essential. You should be motivated, keen to learn and ready to embrace change. Our commitment to you is to provide the environment for this to happen, and to ensure that you are part of a defined preceptorship programme.
If you are motivated to deliver high standards of care and have the personal qualities and characteristics as outlined, then this could be the post for you.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
The post holder will assist in the provision of clerical support to the team members working in East Lancs Sexual Health team by undertaking basic office procedures in order to maintain an effective and efficient office system. Shift patterns may include working long days, evenings and weekends.
Face to face and telephone contact with members of the public will be undertaken, and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP, and telephone numbers.
Person specification
Education and Qualification
Essential criteria
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience and Knowledge
Essential criteria
- Previous clerical experience
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working in a team
- Experience of working with the public /in a customer care environment
Desirable criteria
- Experience of the delivery of objectives within a constantly changing environment
Skills and Ability
Essential criteria
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed time frame
- Problem solving skills
- Excellent attention to detail
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Angie Brodie
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01282 805970
- Additional information
Zoe Milligan- Team Leader
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