Job summary
- Main area
- Family Care
- Grade
- Band 3
- Contract
- Permanent: 2 x 30 hour posts
- Hours
- Part time - 30 hours per week (Working between Mon and Fri between the hours of 8am and 5pm)
- Job ref
- 435-C073-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Hospital
- Town
- Burnley
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/07/2026 23:59
Employer heading
Clerical Officer
Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
To provide clerical and administrative support to the Booking Team within Community & Neurodisability Paediatrics. The role requires competency in general admin, keyboard skills, good communication and an ability to work well within a team. An ability to understand the need for and to maintain confidentiality is essential.
Main duties of the job
• To always ensure a high standard of data quality, in particular ensuring that patient demographic details are accurate and up to date within our clinical system (EMIS).
• Transferring and booking in patient records using patient tracers.
• Open and prioritise correspondence (which is often highly sensitive and of a confidential nature) on behalf of the autism team/secretaries/consultants ensuring that urgent correspondence receives prompt attention.
• Distribution of relevant correspondence/questionnaires to other health professionals within the Trust, Educational Establishments and Outside Agencies.
· Manage incoming referrals for triage, adding to our clinical system for triage by the clinicians.
· Sending Accept/Reject letters to referrers and families from within our EMIS system.
· Taking telephone queries from parents/carers and health professionals.
• Booking of appointments and assessments for children and young people on the Community Neurodisability Pathway.
• Use of photocopier, fax and e-mail when necessary.
• Attend appropriate training, meetings and education sessions when required
• Work with managers to review working practices, ways of working and find solutions to problems
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
Detailed job description and main responsibilities
• To always ensure a high standard of data quality, in particular ensuring that patient demographic details are accurate and up to date within our clinical system (EMIS).
• Transferring and booking in patient records using patient tracers.
• Open and prioritise correspondence (which is often highly sensitive and of a confidential nature) on behalf of the autism team/secretaries/consultants ensuring that urgent correspondence receives prompt attention.
• Distribution of relevant correspondence/questionnaires to other health professionals within the Trust, Educational Establishments and Outside Agencies.
· Manage incoming referrals for triage, adding to our clinical system for triage by the clinicians.
· Sending Accept/Reject letters to referrers and families from within our EMIS system.
· Taking telephone queries from parents/carers and health professionals.
• Booking of appointments and assessments for children and young people on the Community Neurodisability Pathway.
• Use of photocopier, fax and e-mail when necessary.
• Attend appropriate training, meetings and education sessions when required
• Work with managers to review working practices, ways of working and find solutions to problems
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Person specification
Essential
Essential criteria
- GCSE English and Maths at Grade ‘C’ or above or equivalent
- Previous Administrative Experience
- Proven ability to manage priorities under pressure
- Proven ability to produce neat and accurate work
- Knowledge of I.T systems - Word, excel, emails.
- Customer care experience
- Communication skills
- Organisational skills
- Able to Prioritise work load
- Flexible
- Adapt to change
- Self disciplined and motivated
- Professional approach to work, in attitude, ethic and dress code
- Team worker
Desirable criteria
- Previous NHS admin/office experience
- ECDL or equivalent qualification
- Experience in dealing with confidential information
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Angela Gerrard
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01282 803555
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