Skip to main content
Please wait, loading

Job summary

Main area
maternity neonatology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-F112-26
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Burnley General Hospital
Town
Burnley
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
13/10/2026 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Quality and Safety Administrator

NHS AfC: Band 3

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The Quality and Safety Administrator will provide high-quality administrative support to the Family Care Community Group Quality and Safety Team, ensuring the delivery of a seamless and efficient administrative service across Maternity and Neonatal Services. 

Based at Burnley General Hospital, the post holder will support a comprehensive range of administrative duties to support the effective operation of the Care Groups governance, quality and safety agenda. including attendance at meetings, ascribing minutes, and developing reports. The role requires strong organisational skills, attention to detail, and the ability to work effectively in a busy and fast-paced environment.

Main duties of the job

The post holder will play a key role in supporting the effective running of the Family Care and Community Group Quality and Safety team, including:

  • Supporting diary management for the quality and safety team
  • Producing reports and other relevant documents
  • Arranging meetings and circulating agenda's and papers
  • Recording accurate minutes from meetings
  • Demonstrating competence in the use of electronic patient records and any other relevant systems, to pull data
  • To utilise effective communication both within the team and among wider professionals and colleagues
  • To liaise with external agencies to support the wok of the quality and safety team for maternity and neonatal services
  • Undertake and additional duties as appropriate

Working for our organisation

East Lancashire Hospitals NHS Trust is a large integrated healthcare provider serving a diverse population across East Lancashire. As a University Teaching Trust, we are committed to delivering safe, personal and effective care, underpinned by strong values and a focus on continuous improvement. 

We are proud of our supportive and inclusive working environment, where staff are encouraged to develop and grow. Working as part of the quality and safety team for maternity and neonatal services, and within the wider Family and Community Care Group offers a unique opportunity to gain exposure to the quality and safety agenda within a specific area and contributing to the effective governance across the Trust.

We place great importance on respect, integrity and teamwork, and we are committed to creating an environment where every member of staff feels valued and able to make a difference. 

Detailed job description and main responsibilities

This is a varied and rewarding role within the Quality and Safety team that supports maternity and neonatal services. The post holder will be expected to deliver a high standard of administrative support, working both independently and as part of the team, with the ability to prioritise and manage a diverse workload.

The successful candidate will be someone who uses common sense, takes pride in their work, and is willing to learn and develop within a busy and demanding environment. You will be a reliable and hardworking individual, able to use your initiative and respond positively to changing priorities and deadlines.

You will be based within the Family and Community Care Groups divisional offices and will interact with a wide range of people. This includes colleagues and professionals at all levels across the maternity and neonatal services – as well as external partners. The ability to remain professional, approachable, and confident in all interactions is essential.

The role requires strong interpersonal skills, discretion, and the ability to deal sensitively with confidential information at all times, in line with Trust expectations. 

You will also be expected to contribute to the continuous improvement of administrative processes, using your initiative to support the effective running of the quality and safety and governance processes. The role offers an excellent opportunity for someone looking for a challenge and to develop their skills within a quality and safety portfolio.

Person specification

Qualifications

Essential criteria
  • GCSE or equivalent in English and Maths
  • ECDL qualification or equivalent
  • RSA 3 or equivalent

Experience

Essential criteria
  • Experience of working within an administrative role
  • Knowledge of a range of secretarial procedures
  • Knowledge of Microsoft programmes
  • Excellent key board skills

Work related Knowledge and Skills

Essential criteria
  • Ability to work across divisional boundaries
  • Planning and organisational skills
  • Proven written and verbal communication skills
  • Proficient in the use of Microsoft Office applications and a working knowledge of the internet
  • Ability to work to deadlines
  • Ability to work on own initiative
  • Ability to manage own workload
Desirable criteria
  • Knowledge of the Datix system
  • An understanding of the work of an Acute Trust

Personal Attributes

Essential criteria
  • Polite and Calm under pressure
  • Adaptable to the needs of the changing agenda
  • Able to work on own initiatives and with minimum supervision
  • Able to work as part of a team
  • Flexible approach
  • Willing to travel within the East Lancashire Area
  • Wiling to work occasionally outside normal office hours

Other

Desirable criteria
  • Car owner/Driver

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Riley
Job title
Quality and Safety Facilitator
Email address
[email protected]
Apply online nowAlert me to similar vacancies