Job summary
- Main area
- Clinical Administration
- Grade
- BAND 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-CEN2492-TG
- Employer
- Lancashire and South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- St Peters Health Centre
- Town
- Burnley
- Salary
- £27,485 - £30,162 Per Annum (subject to confirmation)
- Salary period
- Yearly
- Closing
- 10/04/2026 23:59
Employer heading
Admin Team Leader
BAND 4
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
An exciting opportunity has arisen for an Admin Team Leader to work within the Complex Needs Nursing Service. The service operates across Pennine and Central & West Localities. The successful applicant will need to be visible across both sites (St Peters and Ashton HC).
We are looking for a highly motivated and enthusiastic individual for the post of Administration Team Leader. You must be able to demonstrate the ability to work in a challenging and emotionally demanding role. You must have proven knowledge of administration procedures and systems.
Previous line management experience would be an advantage but not essential. This position will give the opportunity to gain experience managing an administration team and supporting the administration processes of 3 clinical nursing teams.
The post holder will be responsible for the day to day management of the administration team, with responsibility for supervision, appraisals, managing attendance and arranging cover during annual leave and sickness. The full functions of the role are detailed in the job description and can be discuss upon enquiry about the role.
The post holder will be supported by the Team Leaders for CCNN and Service Manager and will work closely with staff to support and develop the services.
Main duties of the job
In return you will be part of a supportive team who will develop your skills, knowledge and experience. The Administration Team are engaging and working as one team and are keen to find an experienced administrator to continue to support the delivery of excellent care and patient experience.
If you are looking to expand your existing skills and knowledge and gain further experience then this could be the role for you.
- To communicate with administrative staff within locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service.
- To be the admin lead to specified staff within locality.
- To support the leadership team in the engagement of staff.
- To support the leadership team in the motivation and continuous development of staff to ensure high levels of productivity and quality.
- To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
-
To assist the leadership team in the workforce planning of own locality to create a network wide plan.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Detailed job description and main responsibilities
- At the direction of the leadership team to implement the aims and objectives of the network and Trust within the locality.
- To analyse business and performance information and make decisions on the most appropriate route of action, using own judgement and experience and with the support of the leadership team to resolve difficult situations.
For more details on this vacancy please review the attached job description and person specification.
For further details please contact:
Michele Kershaw -Team Leader: [email protected]
Rebecca Higham – Interim Service Manager: [email protected]
Person specification
Education/Qualification
Essential criteria
- NVQ Level 4 in Business Administration, Customer Service or Leadership or equivalent experience.
- GCSE level English or equivalent.
- Demonstrable commitment to continuous personal development
Desirable criteria
- Formal secretarial qualification
- Leadership qualification
Knowledge
Essential criteria
- Knowledge and understanding of leadership skills.
- Knowledge of a range of administrative procedures and practice underpinned by relevant theory
- Knowledge of human resource management and an appreciation of the necessity to understand and implement Trust HR policy and procedures.
- Knowledge of the complexities of managing a team across more than one site
Experience
Essential criteria
- Possess significant previous experience relevant to the role
- Ability to motivate an administrative team
- Work as part of a team
- Experience of minute-taking for meetings and to support HR hearings/meetings
- Demonstrable success of achieving performance targets both individually and as part of a team
- Experience of managing competing priorities
Personal/skills and Abilities
Essential criteria
- High standard of communication, listening, influencing and negotiation skills
- Proven experience in producing minutes to a high standard
- Strategic thinking – ability to anticipate and resolve problems before they arise
- Ability to work flexibly to meet the needs of the service across various teams and locations
- Excellent interpersonal skills. Professional, self-confident, tactful and diplomatic
- Ability to mediate and manage difficult situations
Other
Essential criteria
- Willingness to travel to different locations within the network/Trust
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rebecca Higham
- Job title
- Recruiting Manager
- Email address
- [email protected]
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