Job summary
- Main area
- Receptionist/Administrator
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Thursday 9-5 Friday 08:30-16:30)
- Job ref
- 435-S094-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Peters Centre Burnley & Royal Blackburn Hospital
- Town
- Burnley/Blackburn
- Salary
- £24,465
- Salary period
- Yearly
- Closing
- 19/09/2025 08:00
- Interview date
- 01/10/2025
Employer heading

Audiology Receptionist / Administrator
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are inviting enthusiastic and caring individuals to apply for the post of Receptionist/administrator for our busy Audiology department.
You will be required to work at both of our sites at St Peters Centre in Burnley and Royal Blackburn Hospital.
To undertake this role you will need to have a positive and pro-active approach to work, with a strong desire to deliver this highest standard of customer service to our patients in a very busy environment.
You will also need to be a good team member, use your initiative, be methodical and have excellent communication skills, as you will be liaising with people of all disciplines across the trust
This post is full time.
Monday-Thursday 9-5pm
Fridays - 8:30-4:30pm
Main duties of the job
Main duties consist of being the first point of contact for the service via our Reception areas. This will include both meeting and greeting patients accessing the service for their appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.
You will be required to manage a busy telephone system and input/process referrals that are sent into the service. You will also be required to provide admin support to other areas of the service and action any administrative tasks that are sent in daily to the Audiology mailboxes.
Team work and flexibility are essential to this role. This role requires cross site working with additional cover for sickness/annual leave when required.
The post holder will work within both Paediatric and Adult Audiology.
Working for our organisation
- Access to the NHS pension scheme
- A generous annual leave entitlement
- Access to car lease and health and wellbeing services
Detailed job description and main responsibilities
- Provide an efficient and courteous link with colleagues, clients, parents, and other professionals within the service using appropriate communication skills where there are barriers including contact with service users who have hearing impairment.
- To input new referrals onto the IT system.
- Fill clinic cancellations.
- Ensure all incoming/outgoing mail is dealt with appropriately and efficiently.
- Deal with incoming telephone calls ensuring queries are dealt with quickly and accurately and provide an efficient message taking service for Audiology and Hearing Therapy.
- Undertake a range of general office duties including, filing, and photocopying, verbally contacting patients where possible prior to their appointment to help manage failure to attend appointments.
- Receiving/receipting patient ear moulds.
- Distribution of clinic letters via email and post.
- Distribution of patient appointment letters.
- Booking appointments and maintaining appointment opt in spreadsheet/system.
Person specification
Qualifications
Essential criteria
- GCSE in English at level 4 or above
Experience
Essential criteria
- Previous reception/admin experience
- Evidence of previous experience dealing with sensitive confidential information
Desirable criteria
- Familiar with NHS IT systems
Skills
Essential criteria
- Good communication skills and the ability to liaise with staff and the general public
- Good understanding and experience of IT systems including word, excel and outlook
- Good understanding of confidentiality
- To work without supervision and use own initiative
- Ability to work as part of a team
- Ability to multi task and prioritise workload in a busy environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Ingham
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 01282 805894
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