Job summary
- Main area
- Haematology RPH Team
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Monday - Friday (Based @ RPH)
- Hours
- Full time - 37.5 hours per week (Monday - Friday (Based @ RPH))
- Job ref
- 382-TER10-24-A
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Preston Hospital
- Town
- Fulwood
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Haematology RPH Receptionist
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
An opportunity has arisen to join the Haematology Department based at Royal Preston Hospital.
You will be motivated, enthusiastic, have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.
Full time position, covering Reception duties to support an extremely busy Haematology Tertiary Division.
THIS IS A BVH MANAGED ROLE BASED AT ROYAL PRESTON HOSPITAL.
Main duties of the job
Duties will include the retrieval of Health Record Folders, updating patient’s details in their Health Record Folder and on the Trust’s PAS system, and Reception duties, to include patient packs for Consultant clinics and covering Reception duties, checking-in patients for procedures and outpatient clinics.
To work as part of the busy Reception Team within the Haematology Team. This includes creating patient packs, checking patients in and out of clinics and booking appointments.
Training on the Hospital Information System, Maxims and Endoscopy reporting system will be provided.
Qualifications: 3 GCSE passes at level C or equivalent (to include English). ECDL qualification is desirable.
THIS IS A BVH MANAGED ROLE BASED AT ROYAL PRESTON HOSPITAL.
Working for our organisation
We are a very busy Unit who thrive on giving the best patient care we possibly can. We are a friendly and motivated Team who work well together and are about to embark on a significant recovery programme.
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
THIS IS A BVH MANAGED ROLE BASED AT ROYAL PRESTON HOSPITAL.
Detailed job description and main responsibilities
Duties and Responsibilities (including but not limited to):
- To create and organise patient packs.
- Reception duties on a rostered basis to be covered in a polite and professional manner
- Admit and process patient attendance within the associated clinics
- To ensure a referral letter is available within the Health Record folder for new patients attending an outpatient appointment.
- To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
- To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
- Update the Hospital Information System to reflect the correct patient details
- Ensure that all duties allocated are completed in a timely and satisfactory manner
- Offer general support to the wider Gastro team, including the Booking Office
- Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
- To be an integral member of their assigned team.
- To adhere to the Medical Records Procedures.
- Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
- Constantly review admin processes and consider ways in which to improve them
- Comply with the job description statement
- The post holder must comply with all relevant policies, procedures and training requirements
- To undertake any other ad-hoc activities as directed.
Please read the Job Description & Person Specification before applying for this post.
THIS IS A BVH MANAGED ROLE BASED AT ROYAL PRESTON HOSPITAL.
Person specification
Qualification Requirements
Essential criteria
- Minimum 3 GCSE’s at Grade C or above.
- A good command of the English Language
Desirable criteria
- ECDL
Experience & Skills
Essential criteria
- • Computer literate with experience of MS Office software
- • Good literacy and numeracy skills
- • Excellent organisational skills
- • Ability to follow simple instructions and procedures
- • Ability to work unsupervised
Desirable criteria
- Medical Records Department experience.
- Reception experience
- NHS or similar organisation experience.
Attitudes
Essential criteria
- Ability to work under pressure.
- Willingness to be flexible to meet departmental needs.
- Self-motivated.
- Able to use own initiative.
- Diplomatic & tactful when dealing with members of the public.
- Efficient & Enthusiastic
Desirable criteria
- Knowledge of the Blackpool Way & Foundation Trust
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Georgia Askey
- Job title
- Tertiary Admin Manager
- Email address
- [email protected]
- Telephone number
- 01253 953267
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