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Job summary

Main area
Mental Health
Grade
Band 2
Contract
Permanent
Hours
Part time - 15 hours per week (Mon-Wed 5pm to 8pm, 1 day over weekend 9:30am - 3:30pm)
Job ref
351-BAY853-JD
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
The Orchard
Town
Lancaster
Salary
£24,465 Per annum, pro rata
Salary period
Yearly
Closing
29/10/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Receptionist

Band 2

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

An exciting opportunity has arisen for a Receptionist based at The Orchard Inpatients.  The post holder will work the following shift pattern Monday, Tuesday & Wednesday 5pm – 8pm and 1 day over the weekend to be confirmed 9.30am – 3.30pm

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team.  The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner.  The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

Main duties of the job

•    To communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues. This will require a level of negotiating, empathy and reassurance skills.
 To maintain a high standard and professional reception service within the services and Network.
•    To maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
•    Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
•    Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
•    To manage room booking systems and email inboxes. 
•    Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
•    Provide general office duties including typing, photocopying, mail distribution and dealing with enquiries.
•    Demonstrate duties of role to new and less experience staff

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria
  • NVQ Level 2 in Customer Care or equivalent experience
  • Willingness to commit to continuous personal development

Knowledge

Essential criteria
  • Knowledge of administrative systems and processes

Skills

Essential criteria
  • Excellent communication and interpersonal skills
  • Ability to make decisions and solve routine problems
  • Organised with the ability to respond to changing priorities

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Newhouse
Job title
Business Manager
Email address
[email protected]
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