Job overview

Are you an organised, approachable, and motivated individual with excellent administrative and communication skills? Do you thrive in a team environment and have experience using Microsoft Office packages? If so, we have an exciting opportunity for you to join our dedicated administration team.

We are seeking a highly motivated Administrative Officer to support the Children’s Therapy Service across the Central and West Locality. Based at Ormskirk General Hospital, the post holder will provide administrative cover across all of the Children’s Therapy Teams, supporting both planned and unplanned absences. Flexibility to work at other sites is essential to meet the needs of the service.

This role involves a wide range of administrative duties, including booking appointments using RIO/EMIS, answering telephone enquiries from service users, managing waiting lists, and liaising with clinical staff. The post holder will play a key role in ensuring the delivery of a confidential, efficient, and high-quality administrative service.

Before applying, please ensure you read the job description and person specification carefully. In the supporting information section of your application, provide clear examples that demonstrate how your skills, knowledge, and experience meet the essential criteria. The shortlisting panel will assess your application based on this evidence.

Main duties of the job

• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
•  Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
• Cover reception duties when required.
• Provide day to day support to clerical officers when appropriate.
• Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes, other correspondence on behalf of the manager and other members of the team.
• To file and scan documents including service user information

Working for our organisation

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.